Armstrong State University is now Georgia Southern University. For information about Fall 2018 and beyond, visit GeorgiaSouthern.edu. Current Armstrong students (spring and summer 2018) can continue to access information through Armstrong.edu. For details about the consolidation, visit consolidation.georgiasouthern.edu.
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IT Services: Top Ten Tips for Success with Armstrong eClassroom

For best success with Armstrong eClassroom each semester, remember the Top 10 Tips listed below. Save or print this page for reference throughout the semester.

USERNAMES/PASSWORDS

1. Armstrong eClassroom is located behind the Port of Armstrong.  Username and password to access Armstrong eClassroom is the same as your Port username and password. (Example username: ab1234)

If you do not know your password for the Port of Armstrong, you will be able to reset it from the login screen. You will need your student ID (907……), your Port ID (ab1234), and the last four digits of your Social Security Number. Click on the reset password link under the Port of Armstrong, input this information and you will be able to reset your password. 

AVAILABILITY

2. Most online courses will not be available until the FIRST DAY of class. If your instructor has said your course should be available and it is not, contact your instructor. You can find your instructor’s contact information in the directory on your campus website.

3. If the semester has already begun, your course should be available within 15 minutes after you register for that course.  If this time has passed, and you still do not have access to your course, contact the Helpdesk at 912.344.2518.

TECHNICAL

4. Preferred web browsers are Firefox and Google Chrome. Internet Explorer may not work with third party applications. For fewer problems during the semester, disable automatic updates on your computer and do not update your browser or Java until the semester is over.

5. To find out if your computer is set up properly click the link for the system checker: http://www.usg.edu/usgweb/d2lchecker/

6. For best results, especially when submitting assignments or quizzes, use a fast, reliable, hard-wired Internet connection.

7. Clear your web browser’s cache regularly, especially before starting a quiz. For information on how to do this, see the article at the link below:http://java.com/en/download/help/webcache.xml

COURSE WORK

8. Compose assignments using software such as Microsoft Word, then copy & paste the text THEN attach the document to the assignment. If you attempt to write a lengthy paper within the Assignment Tool you may time out and lose your work. Lost compositions are NOT recoverable. This is a true dropbox, therefore you must attach a document or an audio file for the Submit button to be visible.

9. To minimize issues while taking a quiz, be sure that you do the following:

HELP

10. See the D2L Help Center (http://D2LHelp.view.usg.edu) for technical assistance with the Armstrong eClassroom. All other questions should be directed to your instructor or institution. To reach the Helpdesk, please call 912.344.2518 or email us at helpdesk@armstrong.edu.