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IT Services: Tech Center FAQ

Tech Center is a web-based tracking system for Faculty, Staff, and Students to enter tickets, view current status, and view closed tickets.  

How do I access?

The web url is https://techcenter.armstrong.edu and can be accessed from on and off campus 24x7. Port username and password.
Example Port Username:

How can I enter a ticket?

Please view the Tech Center Guide for Requestors for step-by-step instructions on entering at ticket.

Can I still call or email the Helpdesk?

Yes, when calling or emailing the Helpdesk a ticket will be created on your behalf. You will be notified by email when a ticket is entered into the system. You can then view the progress of the ticket and will receive email notification once the ticket is completed. The following are Helpdesk hours when classes are in session:

Fall and Spring Hours

Summer Hours

Why do I get email messages from the Tech Center?

The Tech Center will automatically send an email message when a ticket is created by yourself or someone else on your behalf. You will also receive an email message when your ticket has been closed.  Please do not respond to these email messages they are just used for notification.

NEWS:

Read More Armstrong Hosts Identity Theft and Fraud Presentation Event as Part of International Fraud Awareness Week

(November 18, 2016) – As part of the University System of Georgia’s International Fraud Awareness Week in November, Armstrong State University’s IT Services Department recently hosted a presentation by Fred Brown, an information technology security analyst at Armstrong, focusing on identity theft and fraud.

Read More Armstrong Promotes Tim Moody to Chief Information Officer

(July 26, 2016) – Armstrong State University recently promoted Tim Moody, an information technology leader with 22 years of industry experience, to Chief Information Officer. In his new position, Moody is responsible for strategy and implementation of all technology at the main campus in Savannah and the Armstrong Liberty Center in Hinesville. He also serves as a key advisor on the President’s Cabinet at Armstrong.

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