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Bursar’s Office: FAQs

Paying Your Bill

How do I make sure my scholarships, grants, and loans pay my charges on my student account?

Each term the Financial Aid office will disburse funds to student accounts to pay charges after attendance is verified. You must attend classes to remain eligible for aid. In order to make sure they can disburse your funds to pay your charges, you must complete all of their requirements, including any applications, promissory notes, or entrance counseling, in a timely fashion--at least 4 to 6 weeks before school starts. If you expect others to send us funds, such as churches, scholarship organizations, and government agencies such as Veterans Affairs or Department of Labor, you must comply with their requirements and notify Armstrong before school starts--no later than a week out--in order to remain enrolled.

I have financial aid but I heard that excess checks don't come out until three weeks after school starts. Do I still have to pay by the payment deadline?

Students whose financial aid is not complete prior to the published fee payment deadline are required to pay their balances. You may not be required to make a payment by the deadline if you have enough anticipated financial aid to pay your bill, and that aid is finalized. It is important to be absolutely sure that is the case, however, and Armstrong has provided tools so that you can do this. There is a service you can get to through the Port of Armstrong called "Touchnet Bill Pay System" which will show you the difference between your total bill and your anticipated aid, including any potential refunds. It is in the Student Services box on the Home tab, right underneath the link for SHIP. Look at your current account activity for the upcoming term to see your charges and estimated financial aid. If your financial aid award will not cover your entire bill, you are responsible to make payment by the published deadlines. Failure to do so on a timely basis may result in having your class schedule dropped.

My financial aid is not finished; I am waiting on the Financial Aid office. Will my classes be dropped?

The financial aid process can be long and cumbersome. We encourage you to keep in constant contact with your financial aid counselor to ensure that you have completed all the required tasks for getting your aid. The sooner you start the process, the better. Students whose financial aid is incomplete will be required to submit payments by the published payment deadlines to ensure their classes are not at risk of being dropped.

What if I add a class at the last minute and it changes my bill?

Changes to your course schedule will most likely result in additional or reduced charges on your student account. After you have made changes you should refer to your Touchnet account to verify the impact of those changes on your current balance.

In the past if I paid by check it took several days for the check to clear. Will I lose my classes?

No. If you have submitted full payment by the deadline, then your classes will be safe. However, students who write a bad check will have to pay a fine, may not be able to write checks to the university again, and may still have their classes dropped. If you mail a check, it is considered on time if it arrives in the Bursar's Office by the published deadline. If you pay online, your payment must be submitted before the published deadline date and time. The cut-off time for accepting online payments is subject to change, so pay careful attention to the time of day you submit your payment online. The Touchnet Bill Pay System will be shut down just prior to the end of the payment period to allow University officials to process all payments on time.

If I don't pay by the posted deadline (or subsequent drop dates) and I am dropped and I re-register, what happens then?

You must pay your balance immediately upon registration or your classes will be dropped again. Each time you re-register you may find it harder to get the classes you want.

In the past I used money from next semester to pay this semester's bills. Can I do that so I can register now?

No. this practice was bad for students and bad for the university. You need to make sure you have enough money (through available financial aid or personal funds) to pay your balance before school starts.

What has to be paid by the deadlines - just tuition and fees or everything?

All balances posted to your student account must be paid in full by the payment deadlines. Failure to do so may result in your courses being dropped. It is best to frequently check your Touchnet account to verify your current balance.

What if I can't get enough money to pay for school?

We realize that many of our students are sacrificing to attend college. Be sure to seek out additional scholarships and visit the information pages the Financial Aid office has set up to help you find additional funds to help pay your school bills. The financial aid counselors are available to help you make sure you are getting all the aid you can. In addition, you may want to consider a pre-payment plan through Nelnet.

How can I tell if my financial aid will cover my whole bill?

There is a service you can get to through the Port of Armstrong called "Touchnet Bill Pay System" which will show you the difference between your total bill and your anticipated aid, including any potential refunds. It is in the Student Services box on the Home tab, right underneath the link for SHIP. Look at your current account activity for the upcoming term to see your charges and estimated financial aid. If your financial aid award will not cover your entire bill, you are responsible to make payment by the published deadlines. Failure to do so on a timely basis may result in having your class schedule dropped. You can also get to it by clicking whenever you see a "Pay Online" button on Armstrong's website. Use your student ID number and SHIP PIN to log in.

If I am dropped after the end of the drop/add period what can I do to get back in my classes?

Students who are dropped after the end or the drop/add period will need to see the Registrar to ask about the possibility of getting classes back. Students will be required to pay in full, including applicable late fees ($108). Students will not be allowed to attend class if they are not registered.

You didn't drop me for non-payment, even though I was expecting you to. What happens now?

If you are not dropped for non-payment, even though you have not submitted a payment, you are still responsible for your bill. If you do not wish to be enrolled, you must drop your classes by the end of late registration, officially withdraw through the enrollment office, or contact your professors to make sure you are not marked in attendance on the roll during attendance verification at the beginning of the term. Failure to make payment does not constitutes an official withdrawal from school. You are responsible to make sure your class schedule is correct and your bill is paid. See the Registrar or Bursar's Office for help.

Online Tuition and Fees

Why are online courses more expensive when I won’t even come to campus?

The University has implemented an eTuition rate for fully online courses (distance learning programs). This rate replaces in-state tuition and out-of-state tuition for online courses. The change impacts all fully online courses for undergraduate, graduate, and certificate programs. Students who register for online courses only (no on-campus courses) are only responsible for the mandatory Technology Fee and Board of Regents Special Institutional Fee.

Will my financial aid pay for online courses?

Yes, but financial aid awards will not increase to accommodate increases in overall charges due to eTuition implementation. Students who are Hope Scholarship or Zell Miller eligible can find information regarding payment by visiting the Hope and Zell Miller Scholarship page. Pell Grants award cannot be increased due to the increased eTuition rate. If you think you may need to request additional aid to help cover the eTuition rate, please see the office of Financial Aid as soon as possible.

If I take both online and campus courses, won’t I just pay the campus rate?

The eTuition rate will be assessed for each online course registered, no matter how many courses you are taking, including both on-campus and off.

If I am an out-of-state student taking both online and campus classes, will I still pay the non-resident tuition?

You will pay the non-resident tuition rate for on-campus courses (both Savannah and Liberty campuses) and the eTuition rate for online courses.

I don’t use the gym or the health center; can I have those fees removed?

All students enrolled in any courses categorized as on-campus will be charged health, recreation, student I.D., student success, institutional, technology, athletic and activity fees. On-campus courses are those defined as being physically located in Chatham County.

Students registered only for off-campus courses only pay the institutional and technology fees. Off-campus courses are those defined as being physically located outside of Chatham County. Students registered for a combination of on- and off-campus courses, or on-campus and fully online, do pay all fees. Internet or online courses are considered off-campus. A course will be considered as an Internet course when the course is delivered at least 95% over the Internet. Fees will be charged regardless of the length of the class

NEWS:

Read More Yolinda German Hired as Bursar

(March 5, 2015) — Armstrong State University recently hired Yolinda German as Bursar for the division of Business and Finance.

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