Information Technology Services
Desire2Learn Frequently Asked Questions for Students
What is Desire2Learn (D2L)?
Desire2Learn is a Learning Management System (LMS) that is created and owned by a company called Desire2Learn.
What version of Desire2Learn is Armstrong using?
Armstrong is using Desire2Learn 10.2 beginning Spring 2014 for fully online, partially online and hybrid courses at Armstrong.
Is there training for students on how to use D2L?
Yes, IT Services and Office of Online & Blended Learning offer training opportunties.
When will I be able to access registered classes in Desire2Learn?
Students will have access to courses beginning at 12:00 a.m. on January 13, 2014. Students will have access to registered classes for Session 3 on March 11, 2014.
What are the preferred browsers for D2L?
Firefox, Google Chrome and Safari are preferred browsers for Desire2Learn. Internet Explorer is not recommended.
- For fewer problems during the semester, disable automatic updates on your computer and do not update your browser or Java until the semester is over.
- Mac Users: D2L supports Intel-based Macs. If you are using Safari, you should disable its pop-up blocker when using D2L. To disable the pop-up blocker, click Safari in the menu bar and uncheck Block Pop-Up Windows. Failing to disable the pop-up blocker may prevent you from completing some tasks in D2L, such as compose discussion board messages.
- System Check
What third party applications are available in D2L?
The following third party applications will be integrated into Desire2Learn 10.2 and will not require additional authentication or links to access.
- LiveText (College of Education only)
- Respondus LockDown Browser
How do I get support for D2L?
IT Services Helpdesk and GeorgiaVIEW D2L Help Center are available to support faculty and students.
IT Services Helpdesk
Tech Center - http://techcenter.armstrong.edu
Use Port username and password information to access.
Hours of Operation:
Monday - Thursday - 8:30 a.m. - 9 p.m.,
Friday 8:30 a.m. - 5 p.m.,
Saturday 10 a.m. - 2 p.m.
The IT Services Helpdesk is closed during all observed University holidays.
GeorgiaView D2L Help Center: http://D2Lhelp.view.usg.edu
This D2L Help Center is available 24 hours a day, 7 days a week, 365 days a year.