Information Technology Services
D2L Frequently Asked Questions for Students
What is D2L?
D2L is a Learning Management System (LMS) that is created and owned by a company called Brightspace (formerly Desire2Learn).
What version of D2L is Armstrong using?
Armstrong is currently using D2L 10.2 for fully online, partially online and hybrid courses. Beginning Spring 2015 we will be upgraded to 10.3.
Is there training for students on how to use D2L?
Yes, IT Services offers training opportunties at the beginning of each semester. Training Schedule
When will I be able to access registered classes in D2L?
Students will have access to courses beginning at 12:00 a.m. on August 18, 2014. Students will have access to registered classes for Session 3 on October 13, 2014.
What are the preferred browsers for D2L?
Firefox, Google Chrome and Safari are preferred browsers for D2L. Internet Explorer may not work with third party applications.
- For fewer problems during the semester, disable automatic updates on your computer and do not update your browser or Java until the semester is over.
- Mac Users: D2L supports Intel-based Macs. If you are using Safari, you should disable its pop-up blocker when using D2L. To disable the pop-up blocker, click Safari in the menu bar and uncheck Block Pop-Up Windows. Failing to disable the pop-up blocker may prevent you from completing some tasks in D2L, such as compose discussion board messages.
- System Check
What third party applications are available in D2L?
The following third party applications will be integrated into D2L 10.2 and will not require additional authentication or links to access.
- LiveText (College of Education only)
- Pearson (Mastering Labs)
- Respondus LockDown Browser
How do I get support for D2L?
IT Services Helpdesk and D2L Help Center are available to support faculty and students.
IT Services Helpdesk
Tech Center - http://techcenter.armstrong.edu
Use Port username and password information to access.
Hours of Operation:
Monday - Thursday - 8 a.m. - 8 p.m.,
Friday 8 a.m. - 5 p.m.,
The IT Services Helpdesk is closed during all observed University holidays.
D2L Help Center: http://D2Lhelp.view.usg.edu
This D2L Help Center is available 24 hours a day, 7 days a week, 365 days a year.