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Parent Services Learning Outcomes

 

2011-2012 Learning Outcomes

The Office of Parent Services was created within the Division of Student Affairs in 2011 to build long-term relationships among families, students, and the campus that promote a positive, successful Armstrong experience.

For its first year, two learning outcomes were established in conjunction with the Navigate new student orientation program. The Summer 2012 Navigate program was revamped to provide more information and resources to parents and families.

Learning Outcome:
After attending the newly expanded Navigate Family Orientation, 90% of parents completing the Family Orientation Program Evaluations will feel more confident about their student’s enrollment at Armstrong Atlantic State University.

Method:
Family Orientation Program Evaluations were utilized as a form of assessment. Parents were invited to complete an evaluation form at the end of the day-long Navigate program, which was expanded this year to include more specific sessions for parents. The evaluation requested that parents indicate if they felt more confident about their student’s enrollment at Armstrong after participating in the orientation program.

Results:
Of the parents completing the Family Orientation Program Evaluations, 96% indicated that they strongly agreed (55%) or agreed (41%) that they felt more confident about their student’s enrollment at Armstrong Atlantic State University. This number is above the 90% goal that we wanted to achieve, though we would like to increase the percentage of parents who “strongly agree”.

The evaluations allowed parents to choose from the following selections:

  Number Percentage
Strongly Agree 182 55%
Agree 136 41%
Undecided 4 1%
Disagree 1 1%
Strongly Disagree 1 1%
Unanswered 8 1%

Total Number of Responses: 332

Changes as a Result of Assessment:
The 2011-2012 academic year was the first year of operation for Parent Services at Armstrong, and Navigate Orientation played a key role in reaching parents of our incoming students, especially our first-generation students, who make up approximately 32% of our first-time, full-time freshmen.

Expanding the family’s involvement in orientation will help these parents understand what is expected of their students and will better prepare them to support their student’s success in college. The results of the program evaluations illustrate that the expansion of the orientation program has already made a positive impact on the parents. Future evaluations could be tweaked to ask more specifically about factors that improve the parent’s confidence in supporting their student’s success. 

In 2012-2013, Parent Services and the Division of Student Affairs will continue to provide programs and information to help parents feel confident about Armstrong as the college of choice for their student. Some of these plans include continuing two new initiatives (a parent e-newsletter and website) as well as offering a newly established Family Weekend as part of Armstrong’s annual Celebrate program. In addition, parents of incoming Latino students are also supported through the well-established HOLA office with programs such as the Domingo Universitario, which is a day-long program for incoming Latino students offered each year.

Learning Outcome:
After attending parent program sessions at Navigate orientation, 90% of parents completing the program evaluation will feel that the sessions were beneficial.

Method:
Family Orientation Program Evaluations were utilized as a form of assessment. Parents were invited to complete an evaluation form at the end of the day-long Navigate orientation program. The evaluation requested parents to assess the program sessions offered.

Results:
Of the parents completing the Family Orientation Program Evaluations, 93% indicated that the sessions attended were beneficial. This number is above our 90% goal that we wanted to achieve, and several sessions were rated in the high 90s.

The evaluations allowed parents to indicate which program sessions attended were beneficial.

Program Session # of attendees # who agreed Beneficial %
Armstrong Student Life 299 294 98%
Campus Safety and Security 270 265 98%
Anatomy of a Freshman Year 297 283 95%
The Transition 238 220 92%
Faculty Lecture Presentation 230 192 83%

 

Changes as a Result of Assessment:
Given the overwhelming percentage of parents who found these sessions beneficial, we were pleased with the improvements to the orientation program. The organizers of Navigate, along with Parent Services, will review the topics that should be offered for future Navigate sessions. The Faculty Lecture presentation was the least beneficial at 83%, and the format and/or topic of this component will be re-considered as well. Navigate will continue to be a key component in reaching parents of incoming students and helping inform and prepare them to support their student’s success in college. Parents will be communicated with throughout the year via the parents e-newsletter which will highlight important dates and deadlines as well as articles about resources on campus.