Outcomes Assessment

  1. Report Period 6/15/09 — 6/01/10
  2. Student Learning Outcomes
    1. Students will learn to improve their problem solving and coping skills.
    2. Students will improve their decision-making skills and goal setting skills.
    3. Students will achieve greater insight and understanding of self.
  3. Method
    1. The assessment tool used was the “Student Feedback Form.” It was last revised 01/09. The form looks at age, gender, ethnicity, year in college, number of counseling sessions attended at time of filling out the survey, and reasons for seeking counseling. It looks at promptness of service upon request and has 16 questions that address learning outcomes, satisfaction and quality issues on a 5-point scale. (1 = strongly disagree, 5 = strongly agree) It has four open ended questions. Two about “the most helpful” and “least helpful” aspect of services received, one that asks about what new services they would like us to have in the future, and one that asks, “what reaction do you have to your counselor that you would like himor her to know?” They are kept in the waiting room and students are encouraged to fill one out after one or more sessions.
  4. Results. (N 36)
    1. Students will learn to improve their problem solving and coping skills
      1. Responses to key questions. (% that answered with a 4 or a 5)
        1. “Counseling has helped me learn better coping skills” (83%)
        2. “Counseling has helped me improve my problem solving skills” (83%)
      2. Students will improve their decision-making and goal setting skills.
        1. Responses to key questions. (% that answered with a 4 or a 5)
          1. “Counseling has helped me to improve my ability to make decisions and set goals” (86%).
          2. . “I am encouraged by my counselor to make my own decisions” (92%)
      3. Students will achieve greater insight and understanding of self.
        1. Responses to key question.
          1. My counselor has helped me understand myself better” (92%) chose a 4 or a 5)
      4. Average across all 5 measures = 88%
  5. Additional Outcomes Measures
    1. % that chose either a 4 or a 5
      1. “I have experienced improvement in the condition or problem for which I sought services” (81%)
      2. “My counseling sessions have helped me stay in school” (72%)
      3. . “My counselor has helped me reduce my stress level” (92%)
    2. From our Group/Seminars evaluation form (N = 172)
      1. “I learned new skills that will help me stay in school” (97%)
  6. Responses to Open-Ended Questions
    1. 84% wrote a comment in response to the “Most helpful aspect of services I have received” question. All comments were very positive.
    2. 14% wrote a critical comment in response to the “Least helpful aspect is” question.
      1. These comments were all about our busy appointment schedules that might make return visits harder to schedule.
    3. 72% wrote comments in response to “What reactions do you have to your counselor that you would like him or her to know?”
      1. Comments were 100% positive with many extremely positive.
    4. 5 students (11%) responded to our “What new services would you like to see us have in the future?” question. The comments were:
      1. “Less waiting time for appointments”
      2. “Workshops and seminars”
      3. “Financial Advice” Coping with bill collectors
      4. “Coping mechanisms such as education and employment”
      5. “Petting zoo”
  7. Changes in Response to Assessment
    1. Only two students (6%) of our sample said they were not seen within 10 days of their first request. Some students still feel that this is not fast enough. Our staff assistant does reminder calls for all students and we also have a “work in” list to call students in sooner if someone cancels.
    2. In response to the student who requested “Workshops or seminars” we made our publicity for our workshops and seminars more visible and in more than one location in the counseling center.
    3. We expect to hire a new counselor by August 2010 who should help us keep up with demand and keep us from having to consider a waiting list or long appointment time waits.
    4. Only one student suggested, “Financial advice and coping with bill collectors” as a new service, but in these difficult financial times it might be a topic to consider for a workshop/seminar.
    5. The request for the “petting zoo” I find humorous, but I like last year’s suggestion of a massage therapist better.