Information Technology Services
Tech Center FAQ
Tech Center is a web-based tracking system for Faculty, Staff, and Students to enter tickets, view current status, and view closed tickets. Visit the Tech Center at https://techcenter.armstrong.edu and use your Pirates' Cove/Port of Armstrong username and password information to access.
How do I access?
The web url is https://techcenter.armstrong.edu and can be accessed from on and off campus 24x7. Use your Pirates’s Cove/Port of Armstrong username and password.
Example Pirates’ Cove/Port of Armstrong Username:
- Students: ga1234 (first name initial, last name initial, plus 4-digit random number)
- Employees: armstrge (first 6 letters of last name plus first 2 letters of first name)
How can I enter a ticket?
Please view the Tech Center Guide for Requestors for step-by-step instructions on entering at ticket.
Can I still call or email the Helpdesk?
Yes, when calling or emailing the Helpdesk a ticket will be created on your behalf. You will be notified by email when a ticket is entered into the system. You can then view the progress of the ticket and will receive email notification once the ticket is completed. The following are Helpdesk Hours when classes are in session:
Monday - Thursday 8:30 a.m. - 9 p.m.
Friday 8:30 a.m. - 5 p.m.
Saturday 10 a.m. - 2 p.m.
Why do I get email messages from the Tech Center?
The Tech Center will automatically send an email message when a ticket is created by yourself or someone else on your behalf. You will also receive an email message when your ticket has been closed. Please do not respond to these email messages they are just used for notification.
For assistance, please contact the IT Services HelpDesk at 912.344.2518 or by email at firstname.lastname@example.org