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Information Technology Services

Blackboard Collaborate – FAQ

This page includes answers to common questions regarding Blackboard Collaborate.

Please review our Collaborate Required Software page for assistance.

What is Blackboard Collaborate?

Blackboard Collaborate is a virtual classroom optimized for learning. Whether you have two learners or two hundred, Blackboard Collaborate enables communication, collaboration and education that transforms teaching and learning. Through the use of classroom tools such as a virtual whiteboard, chat, webcam, voice-over-IP, application sharing, etc. you can create a collaborative, interactive learning experience that is constantly evolving. Blackboard Collaborate can open many possibilities for you to create virtual classrooms, offices, and meeting spaces to consistently engage your audience.

Who is eligible to use Blackboard Collaborate?

Any Armstrong Atlantic State University faculty, staff member, or student is eligible to use Blackboard Collaborate under out campus-wide license. In addition, non-Armstrong personnel may be invited into a Blackboard Collaborate session by the moderator of the session.

Is there a cost for me to use Blackboard Collaborate?

There is no cost to obtain or use Blackboard Collaborate. Blackboard Collaborate licensing cost has been paid and any Armstrong Atlantic State University faculty, staff member, or student is covered under our campus-wide license.

How many sessions can I use?

Our license allows you to have an unlimited number of Blackboard Collaborate meeting sessions. However, we recommend that you carefully consider how you wish to use your meeting sessions and how many you may need.

Is this for campus participants only, or can outside participants join a Blackboard Collaborate session?

Any Armstrong Atlantic State University faculty, staff member, or student is covered by our campus-wide license for Blackboard Collaborate. In addition, non-Armstrong personnel may be invited into a Blackboard Collaborate meeting session by the moderator of the meeting session.

How can I start using Blackboard Collaborate?

Please contact the IT Services Helpdesk at 912.344.2518 or helpdesk@armstrong.edu for assistance.

Which Version of Blackboard Collaborate are we using?

Our campus license is for Blackboard Collaborate version 12/12.5.

What are the supported browsers?

Please visit Supported Browsers for a list of supported OS, Browsers, and Javas.

What  versions of Java are supported?

Please visit Supported Browsers for a list of supported OS, Browsers, and Javas.

Is Collaborate compatible with mobile devices?

Blackboard Collaborate is available for both Android and iOS devices.  However, functionality differs from the full desktop version.  Because of limited functionality, moderators are advised to use the full desktop version of Collaborate.

Does Collaborate support live captioning?

Yes. According to Blackboard, "The Closed-Captioning feature provides a mechanism, through closed-captioning text, to view a transcript of the session, while the session is in progress. Anyone in the session can view the closed-captioning text, but a moderator must give themselves, a participant or another moderator the permission to enter closed-captioning text. More than one person may be given the permission of entering closed-captioning text."

How do I run the "Audio Setup Wizard"?

Please review the documentation "Collaborate Audio Setup Wizard"

How do I load a PowerPoint Presentation?

Please review the documentation "Loading a PowerPoint into Collaborate"

How do I playback or watch a Collaborate archived session?

Common Java Issues I have the correct browser and Java version, but Collaborate will not load?


For PC: Install Java 6.31 (there should only be one version of Java on your machine—more than one version could cause a conflict).

  • Go to start (WIN) Settings Control panel Double click on the JAVA icon to open the Java platform?
  • Select the general tab, located at the bottom under "Temporary Internet Files"
  • Click on "settings", place a check in the box next to "Keep temporary Internet files on my computer"
  • Move the disk space bar to read 200 MB
  • Click OK
  • Click Apply
  • Click OK


For MAC: Install Java 6.31+ (there should only be one version of Java on your machine—more than one version could cause a conflict).

  • Open Applications
  • Click to open Utilities
  • Double click on the JAVA icon to open the Java platform Go to the Network tab, place check in the box next to "Keep temporary files for fast access"
  • Move the disk space bar to read 200MB
  • Close Window

How do I clear Java Cache?

Clearing your Java Plug-In Cache forces the browser to load the latest versions of web pages and programs.<a href="http://www.java.com/en/download/help/plugin_cache.xml" _cke_saved_href="http://www.java.com/en/download/help/plugin_cache.xml" _blank"="">Click Here </a> for instructions how to clear Java Cache.</p> </div> </div> </div> <p></p>

Collaborate

SEE ALSO

Request a Collaborate Room
Tips for Using a Collaborate Session
 
PDFs
Login to Collaborate
Audio Setup Wizard
Collaborate Moderator Interface
Collaborate Participant Interface
Create Archive in Collaborate
Web Tour in Collaborate
Creating Breakout Rooms
Things to Remember
 

Additional Resources

Office of Online & Blended Learning:
Logging into Collaborate

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