Information Technology Services
Blackboard Collaborate – FAQ
This page includes answers to common questions regarding Blackboard Collaborate.
Blackboard Collaborate is a virtual classroom optimized for learning. Whether you have two learners or two hundred, Blackboard Collaborate enables communication, collaboration and education that transforms teaching and learning. Through the use of classroom tools such as a virtual whiteboard, chat, webcam, voice-over-IP, application sharing, etc. you can create a collaborative, interactive learning experience that is constantly evolving. Blackboard Collaborate can open many possibilities for you to create virtual classrooms, offices, and meeting spaces to consistently engage your audience.
Any Armstrong State University faculty, staff member, or student is eligible to use Blackboard Collaborate under out campus-wide license. In addition, non-Armstrong personnel may be invited into a Blackboard Collaborate session by the moderator of the session. However, only faculty and staff can request Collaborate rooms be created.
There is no cost to obtain or use Blackboard Collaborate. Blackboard Collaborate licensing cost has been paid and any Armstrong State University faculty, staff member, or student is covered under our campus-wide license.
Our license allows you to access an unlimited number of Blackboard Collaborate meeting sessions. Currently there is no limit on how many Collaborate rooms faculty and staff can have created (or create within Armstrong's eClassroom). However, we recommend that you carefully consider how you wish to use your meeting sessions and how many you may need.
Is this for campus participants only, or can outside participants join a Blackboard Collaborate session?
Any Armstrong State University faculty, staff member, or student is covered by our campus-wide license for Blackboard Collaborate which allows them to join Collaborate sessions. In addition, non-Armstrong personnel may be invited into a Blackboard Collaborate meeting session by the moderator of the meeting session.
Please contact the IT Services Helpdesk at 912.344.2518 or email@example.com for assistance.
Our campus license is for Blackboard Collaborate version 12/12.5.
Firefox and Safari are the recommended browsers. However Chrome can be used to access Collaborate successfully in most cases (depending on your local settings).
Blackboard Collaborate is available for both Android and iOS devices. However, functionality differs from the full desktop version. Because of limited functionality, moderators are advised to use the full desktop version of Collaborate.
Yes. According to Blackboard, "The Closed-Captioning feature provides a mechanism, through closed-captioning text, to view a transcript of the session, while the session is in progress. Anyone in the session can view the closed-captioning text, but a moderator must give themselves, a participant or another moderator the permission to enter closed-captioning text. More than one person may be given the permission of entering closed-captioning text."
Please review the documentation "Collaborate Audio Setup Wizard"
Please review the documentation "Creating a Simple Archive"
Request a Collaborate Room
Tips for Using a Collaborate Session
Login to Collaborate
Audio Setup Wizard
Collaborate Moderator Interface
Collaborate Participant Interface
Create Archive in Collaborate
Web Tour in Collaborate
Creating Breakout Rooms
Things to Remember
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