Information Technology Services
IT Services
IT Services Announcements Archive
2013
5/25/13 - 5/26/13
IT Services has scheduled maintenance for SHIP and Banner. SHIP and Banner will be unavailable Saturday, May 25 from 11:30 p.m. to Sunday, May 26 at 8 p.m. Banner, SHIP, Port Apps Reports, iTunes U and some tools within Port will be unavailable during the maintenance period.
5/23/13 - Message Voicemail Indicator Issue
IT Services has received reports about message voicemail indicators not illuminating when there are unread voicemail messages. We are working on determining the exact cause of this issue and we will notify campus as soon as this issue is resolved. This may take several days to resolve and we would like to thank you for your patience. Please note that you can always check your voicemail by going to http://aasu-voip.armstrong.edu/ or dialing 912-344-2501 and hit # after the prompt.
If you have any questions, please contact the Helpdesk at (912) 344-2518 or by email at helpdesk@armstrong.edu
5/19/13
On Sunday, May 19th IT Services will be performing significant maintenance on our Avaya phone system. As a result, please be aware that our phone server and access to voice-mail will be temporarily unavailable from the hours of 6:00 AM – 2:00 PM. Thank you for your cooperation.
5/17/13 - 5/19/13
Peoplesoft Financials server maintenace and update is being performed by USG System. Peoplesoft Travel & Expenses and Peoplesoft Procurement will be unavailable beginning Friday, May 17 from 11 p.m. to Sunday, May 19 at 7 a.m. for this upgrade to be completed.
5/17/13
The web server, jib, will be retiring at the end of Spring 2013 semester. After May 17th, 2013, jib will no longer be accessible. IT Services recommends that you download your content stored on jib to your personal computer prior to May 17, 2013. IT Services will maintain a backup of jib through December, 2013. Students may be able to obtain content stored on this backup through a special request.
If you have any additional questions, please contact helpdesk@armstrong.edu.
3/23/13 - 3/24/13
IT Services has scheduled maintenance for SHIP and Banner. SHIP and Banner will be unavailable Saturday, March 23 from 11:30 p.m. to Sunday, March 24 at 6 p.m. Banner, SHIP, Pirates' Cove Reports and iTunes U will be unavailable during the maintenance period.
3/24/13
IT Services has scheduled maintenance for TechCenter - Helpdesk Ticketing System. Techcenter will be unavailable Sunday, March 24 10 am - 12 p.m. during the maintenance period.
3/10/13 - 3/17/13
IT Services will be performing a significant upgrade to the campus wireless systems over Spring Break, from March 10th until March 17th. The wireless upgrade will include many exciting changes, including: outdoor coverage in key areas, wireless coverage in numerous athletics areas on campus, and installation of over 350 connection points which will increase bandwidth and enable better connectivity.
Please note that there will be outages that will include all faculty/staff, student and guest access to wireless connections during this upgrade period. Hardwired connections will remain active, with no outages or disruption. If you are on campus and rely solely on wireless, please stop by the IT Services Helpdesk and we will provide you with an ethernet cord so you can connect to our hardwired network. IT Services thanks the Armstrong community for its continued support of our services and we look forward to providing the best user experience possible.
If you have any questions, please contact our Helpdesk at 912-344-2518 or helpdesk@armstrong.edu
IT Services Helpdesk Spring Break Schedule
- 3/9/13 - Closed
- 3/11/13 - 3/15/13 - 8:30 a.m. to 5 p.m.
- 3/16/13 - Closed
- Resume Normal hours on 3/18/13
Remember…Daylight Savings Time begins at 2am on Sunday, March 10, 2013.
3/10/13
Expression Engine is scheduled to be upgraded on Sunday, March 10, 2013 beginning at 9 am until Sunday March 10 at 5 pm. Expression Engine web editor at http://www.armstrong.edu/smgr will be unavailable for several hours during the upgrade process. During the maintenance window, you will be unable to edit web content.
2/18/13
IT Services announces Campus Wireless Upgrade over Spring Break
In continuing efforts to enhance opportunities for academic and professional success at Armstrong, ITS is performing a significant upgrade to the campus wireless systems over Spring Break, from March 10th until March 17th. The wireless upgrade will include many exciting changes, including:
- Outdoor coverage in key areas-- We are excited to be implementing coverage in areas where users congregate outside of buildings, and especially along many walkways and outdoor seating areas.
- The installation of over 350 connection points (AP's) across the campus--The campus community can expect a greater number of devices able to access the network and Internet from areas previously experiencing reduced coverage.
- The addition of wireless in numerous athletics areas on campus--Users can expect to enjoy Internet access in sports areas, such has the Basketball arena, Tennis bleachers, and Baseball fields.
- Greater density of AP's--This will allow for increased bandwidth to be shared among all wireless users.
These upgrades will also serve as the first steps in allowing us to enhance our user experience, including:
- A reduction in the number of wireless networks from which users must currently select.
- Simplification of the campus wireless network log in process.
- Providing increased support for newer devices, including Windows 8 devices.
During Spring Break week, there will be minimal access available to the campus wirelessnetwork, especially during the first few days of the upgrade. The outages will include all faculty/staff, student, and guest access to wireless connections. However, all hardwired connections will remain active, with no outages or disruption in services during this initiative. ITS thanks the Armstrong community for its continued support of our services and we look forward to providing the best user experience possible.
2/1/13
IT Services has scheduled maintenance for the following services beginning at noon on February 1st. These services are campus license-server based applications:
| Altera Quartus | Kurzweil | Rosetta Stone |
| Autodesk Inventor | Maple 13 | Solidworks |
| E-Views | Matlab | SPSS 19 |
| JAWS | Palisade Decision Tools |
Clients installed on your office computer for these services will need to be updated.
To avoid interruption in accessing these services, contact the IT Services Helpdesk to schedule an appointment for your client update.
1/25/13
Port of Armstrong will be down on Sunday, January 27 at approximately 9am for patching and routing maintenance.
Services are expected to be resumed by 11am.
1/11/13
IT Services has scheduled maintenance for Cove, Student email, and other web based services beginning on Friday, January 11, 5:00 p.m. until Monday, January 14 8:00 a.m. During this time - frame web based applications may experience intermittent access while these services are incorporated into Armstrong's new portal - Port of Armstrong. IT Services is excited to announce the new Port of Armstrong will launch on January 14, 2013 at 8:00 am. For more information about Port of Armstrong, please consult our Port of Armstrong FAQ and Port of Armstrong Promo.
Prior to 2013
Postini Message Center:
This is a service to manage daily Quarantine Summary Postini Message Center that allows the following:
- Review a list of recently quarantined or potentially virus-infected email, rather than wait until the nightly emailed reports.
- Adjust filter sensitivities to determine how aggressively to filter your email for junk email.
- Maintain allowed and blocked sender lists for individual senders, domains, and mailing lists.
To set your permanent password for Postini please go to: https://login.postini.com/.
Mac users please be advised
There is a new Mac Malware threat out. It is called MacDefender. Do not click anyware on it. Simply close out the browser window. It is Malware that claims that it is Antivirus software. It's downloaded as a compressed ZIP containing JavaScript. In some cases users are directed to download this malware from a specific site, but there are reports that it's also showing up directly in Google Image Searches.
If you have "Open Safe files after downloading" enabled in Safari, downloading this file will auto-install this code.
If you clicked on it and put in you administrative password, change your administrative password immediately. If you entered any credit card info, please contact your financial institution as this malware takes your info and allows it to be used for identity theft and/or illegal financial transactions. With the current version of MacDefender, when it installs, it shows up under the installed applications list. It will uninstall from the application list. We are also suggesting that OSX users disable "Open safe files after downloading", and also invest in a reasonable anti-malware suite.You may also want to call Mac support but the support reps have been instructed not to help with the malware removal. This has not stopped some of them from helping customers, but if you can't find one that will help you, you can click on the following link to help clean your laptop of the malware: http://www.freemacsoft.net/AppCleaner/.
As with all OS platforms, downloading any code from the internet that suggests anything like "click here and we'll check you for malware" or "you have a virus, click here to clean your machine" or "click here to tune your computer to run faster" is a bad idea. Almost without exception, these sites are enticing you to help install malware on your computer, not protect it.
Email Scam Alert:
"Online marketing firm Epsilon (http://www.epsilon.com) announced over the weekend that its database was breached by hackers last week, potentially affecting millions of banking and retail customers." Please be sure to not respond to email messages requesting personal and confidential information through the web. When accessing your bank information please be sure it has https at the beginning of the web address. The following articles provides more detailed information:
Virus Alert: United Parcel Service notification malware attack using images
Please view the following link for more detailed information: http://nakedsecurity.sophos.com/2011/02/04/outbreak-united-parcel-service-notification-malware-attack-spammed-out/
IT Services is blocking this malware through our mail scanners. Please routinely verify that your computer is downloading the latest virus information (DAT) files for McAfee. To verify that the agent is working properly, right click on the icon in the status bar and select McAfee Agent and then select Status Monitor. The Agent Status bar at the top should be green and state " Agent service is now running ".
Please also be sure you are protecting your home computers from infection by not opening the attachments and having virus protection installed on your home computers.
If you have any questions, please contact our Helpdesk at 912-344-2518 or helpdesk@armstrong.edu
Spam email messages
AASU users have received SPAM Email message asking users to re-validate your email box by clicking a link. This is a spam message and not sent from IT Services. Please do not click on the link included in the messages. Example of the message is below.
Your mailbox has exceeded the limit of 20 GB, which is as set by your manager, you are currently at 20.9GB, you will not be able to create new e-mail to send or receive again until you validate your mailbox.To re-validate your mailbox, you can click here
Thanks
System Administrator
Webmail Technical Support
Please read the messages carefully and do not assume the message is legitimate. Email notifications sent from the IT Services will contain the following message at the bottom:
IT Services will NEVER request passwords or other personal information via email. Messages requesting such information are fraudulent and should be deleted.
Please do not respond to any email requests for your AASU username and/or password. No one on official University business should ever ask you to disclose your AASU password. Please delete these types of messages and never respond to them.
If you have any questions, please contact our Helpdesk at 912-344-2518 or helpdesk@armstrong.edu
