Information Technology Services
IT Services Announcements Archive
Upcoming Scheduled Maintenance: Banner, SHIP and Port Apps Reports
IT Services has scheduled maintenance from Saturday 11/30/2013 11:59 pm - Sunday 12/1/2013 6:00 pm. Banner, SHIP and Port Apps Reports will be unavailable during the maintenance period.
Port of Armstrong, email, Desire2Learn and iTunes U will be available however grades, class schedule, etc will not be available.
Boarder Router Change
IT Services will be upgrading our networking software for one of our routers from 8:00 am to 8:30 am on December 1. This upgrade will increase the functionality and stability of our primary campus boarder router. There will be a ten minute outage that will affect Internet connectivity for all on-campus users. "Armstrong.edu” as well as other off-campus accessible sites will be unavailable for the 10 minute period.
Upcoming Campus Building Migration Schedule
10/22, 10/24, 10/25, 10/29, 11/17, 11/24, Christmas Break
To continue our efforts to migrate all our campus networks to the Juniper infrastructure, IT Services has scheduled migrations from on October 22, 24, 25, 29, November 17, 24 and during Christmas Break. Below is a breakdown of the dates and buildings scheduled for the migration:
October 22nd 6:30 am - 7:30 am: Science Hall/Computer Science, Gamble Hall, Jenkins Hall, Lane Library
October 24th 6:30 am - 7:30 am: Learning Commons, Student Union/MCC, Hawes Hall, Solms Hall
October 25th 6:30 am - 7:30 am: University Hall, Compass Point/Windward Commons staff, Plant Ops, Georgia Public Broadcasting (GPB)
October 29th 6:30 am - 7:30 am: ARC, Student Recreation, Annex #2, Sports Center, Campus Police
November 17th 8:00 am - 9:00 am: Burnett Hall, Victor Hall, Armstrong Center (including Military Science)
November 24th 7:30 am - 8:30 am: The student lab network. This migration will happen well before finals, and before grades are due.
Christmas Break: Siemens, Blackboard card reader, Surveillance Camera
There will be a brief phone networking and general networking outage during the migration period. IT Services will continue to send updates to campus in regards to this migration plan.
Boarder Router Change
IT Services will be upgrading our networking software for one of our routers from 6:30 am to 7:00 am on November 24. This upgrade will increase the functionality and stability of our primary campus boarder router. There will be a ten minute outage that will affect Internet connectivity for all on-campus users. "Armstrong.edu” as well as other off-campus accessible sites will be unavailable for the 10 minute period.
IT Services would like to inform campus about a serious new ransomware, CryptoLocker. Please read the message below and make sure you have updated your Antivirus system, do not open links or files you are unsure of, and we recommend keeping a back up of your important data. CryptoLocker is especially dangerous because of its infection rate and the fact that this virus is mutating with new code regularly.
Issue/Concern: CryptoLocker is a ransomware program that was released in the beginning of September 2013 that targets all versions of Windows including Windows XP, Windows Vista, Windows 7, and Windows 8. CrypoLocker is a virus that is delivered as a fake email designed to mimic the look of a legitimate business or a fake FedEx or UPS tracking notice. By opening the malicious link or downloading the zip file inside of the email, CryptoLocker ransomware is installed on the user's computer. The ransomware will encrypt certain files and then display a CyptoLocker payment program that prompts the user to pay a ransom within a specified time in order to decrypt the files or the user will lose access to them.
-Do NOT open any links or email attachments that you are unsure of and are not expecting from your known contacts.
-If you are on an Armstrong computer, Armstrong's McAfee Antivirus system is setup in such a way that your DAT files are being updated as soon as the central system received updates from McAfee. Laptop users who have not connected to the Armstrong network to allow these updates to happen will receive their updates directly from the McAfee website (this is predefined in your campus configuration). IT Services recommends backing up your data regularly with Atempo LiveBackup or an external hard drive.
-If you are using your personal computer, please review your personal Anti-virus software and make sure the software is updated to the most current version. IT Services recommends backing up your data regularly on an external hard drive.
If your computer becomes infected: The US Computer Emergency Readiness Team and Department of Homeland Security encourages victims to report the incident to the FBI at the Internet Crime Complaint Center (IC3). Also, you should contact the IT Services Helpdesk as soon as possible at(912) 344-2518 or firstname.lastname@example.org
11/13/13 - 11/15/13
Student Gmail Account Issues and Resolution
Message from 11/15/13: Student Gmail Account service is back up and functioning. If you have any issues, please contact the Helpdesk at (912) 344-2518.
Message from 11/14/13: Google is now reporting issues with Gmail. Please refer to the Google Status Dashboard as more details are made available. IT Services received reports in the past two days from students experiencing issues with their Student Gmail Accounts.IT Services has been working diligently with Google to restore access through Port. IT Services placed a link inside of the Student Happenings section of Port yesterday morning. This link has worked for some students who were experiences issues with their Gmail accounts. If the link did not work, IT Services recommends using the reset password function going INSIDE of Port and retyping your CURRENT password. If that does not work, then please contact the Helpdesk so they can create a ticket for you.
Message from 11/13/13: Google Mail is experiencing issues. In efforts to provide access for our students to their email accounts, IT Services have provided a temporary link inside of the Student Happenings section of Port. You will click the link and need to enter in your gmail username and password. When Google has restored our normal student Gmail functionality we will inform campus and revert back to the original link.
Level 3 Upcoming Scheduled Maintenance
Level 3, Armstrong's internet service provider, will implement scheduled maintenance to upgrade equipment on student networks including wired networks in student dorms and the COMPASS wireless network on Wednesday, November 6, 2013. There will be two five-minute outages within the 12:00 am - 6:00 am maintenance window.
COMPASS Network Issues and Resolution
Resolution Message: IT Services has resolved the issues that were affecting our COMPASS Network. Services are now stable. If you continue to experience any issues, please contact the Helpdesk by phone 912.344.2518 or by email email@example.com
Announcement Message: IT Services has received reports from users on campus experiencing issues with our COMPASS Network. We are investigating the problem and will update campus as soon as we have more information.
10/5/13 - 10/9/13
IT Services has scheduled maintenance on the Fine Arts Hall and Ashmore Hall voice and data networks for Saturday, October 5th, from 7:00 AM - 8:00 AM. IT Services will be migrating these networks to further our campus networking upgrade to Juniper networks. End-users in the Fine Arts Hall and Ashmore Hall buildings will experience a brief network outage during the maintenance period.
Classroom migration Active Directory
Technology Classrooms will be converted to Active Directory during the Fall Break. Beginning, Wednesday, October 9th faculty members must use their AD credentials to log into the instructor workstations.
- If you have not already done so, please set your AD Password using the following link: AD Account Activation
9/7/13 - 9/8/13
IT Services has scheduled maintenance from Saturday 09/07/2013 11:59 pm - Sunday 09/08/2013 1:00 pm . Banner, SHIP and Port Apps Reports will be unavailable during the maintenance period. Port of Armstrong, email, Desire2Learn and iTunes U will be available however grades, class schedule, etc will not be available. If you have questions, contact the IT Services Helpdesk, via email at firstname.lastname@example.org or call 344-2518.
9/6/13 - 9/7/13
Extended downtime for Desire2Learn is scheduled for Friday, September 6 beginning at 10 p.m. through Saturday, September 7 at 12:00 p.m. for a power breaker replacement in USG/ITS building located in Athens, GA.
IT Services has scheduled an upgrade to our Pharos Print system on Friday, September 6, from 12:00 PM - 5:00 PM. Pharos Printing in campus computer labs will be unavailable during the upgrade period. This upgrade will provide print management capabilities for Windows 7 and 64 bit OS computers. If you have questions, contact the IT Services Helpdesk, via email at email@example.com or call 344-2518.
8/24/13 - 8/25/13
IT Services has scheduled maintenance from Saturday 08/24/2013 11:59 pm - Sunday 8/25/2013 6:00 pm. Banner, SHIP and Port Apps Reports will be unavailable during the maintenance period. Port of Armstrong, email, Desire2Learn and iTunes U will be available however grades, class schedule, etc will not be available. If you have questions, contact the IT Services Helpdesk, via email at firstname.lastname@example.org or call 344-2518.
On Thursday, August 22, Desire2Learn experienced login issues and sluggishness between 12:16p and 12:21p. USG notified us that this was not related to the issue that occurred on the morning of Tuesday, August 20. The event was caused by a previously identified issue with the way the D2L application handles deployment and administration of a shared data cache service, that was identified in February when USG/ITS engaged D2L.
- A fix for this issue had already been scheduled for a future service pack, but our production impact has led D2L's development team to re-prioritize/escalate and we should have timelines for a hotfix by early next week
- In absence of an impending hotfix by D2L, USG/ITS had already begun mitigating potential impact by procuring additional CPU and Memory resources.
- We continue to work with D2L to further refine and predict our capacity needs
The USG status page has the detailed information that is provided to the Administrators on status.usg.edu (official source).
Upcoming Desire2Learn Maintenance: Extended downtime for Desire2Learn is scheduled for Friday, September 6 beginning at 10 p.m. through Saturday, September 7 at 12:00 p.m. for a power breaker replacement in USG/ITS building.
Collaborate – New Launcher Released for Macs - Blackboard Collaborate has released a new Blackboard Collaborate™ Launcher (everyone except those using OS X 10.8.4 or later will still continue to login the same way they always have). Collaborate users will automatically download a new set of encrypted jar files the first time they join a Blackboard Collaborate web conferencing session. This link provides a FAQ of General Questions about the Launcher.
IT Services and vendors worked together to resolve the wireless issues on our campus. At this time, we believe all wireless networking issues are resolved.
If you are using COMPASS (primarily students) and you have your username and password automatically saved, you will need to reenter your Port username and password to access the network.
Thank you for your patience and support. If you experience any issues, please contact the IT Services Helpdesk at email@example.com.
- Aug 15 - Campus Wireless and network issues resolved.
- Aug 14 - Removal of Palo Alto - new firewall equipment removed
- Aug 13 - Network change attempted at 5 - 6 pm and IT Services had halted the change since moving the Compass Network did not resolve the issue
- Aug 12 - Network still experiencing DHCP requests not making it to the wireless network
- Aug 11 - Replacement of faulty supervisor card
- Aug 9 - Manual recreations of helper addresses on each subnet/network have been required to restore DHCP services
- Aug 5 - Networking issues reported and reported as resolved due to the Core router change that occurred.
Aug 4 - Data Center migration - replacement of the Cisco 6509E data center core router and the Cisco ASA perimeter firewall, networking will make the following changes:
- Layer3 data center vlans will be migrated from Cisco 6509E DC core to Juniper 8200 DC core
- Layer1/2 Top-of-Rack adjacencies will be moved from Cisco 6509E DC to Juniper 8200 DC
On-Campus Phone Issues
IT Services has received reports about intermittent dropped calls with on-campus phones. AT&T is aware of the issue and is working to resolve this as quickly as possible. We will notify campus as soon as we receive any additional information.
IT Services has scheduled network maintenance on Sunday, August 4th from 6:30 AM to 11:00 AM. Internet, Avaya phone system, general network connectivity, and off-campus access will experience sporadic outages during the maintenance period. If you have any questions, contact the IT Services Helpdesk, via email at firstname.lastname@example.org or call (912) 344-2518.
Honor Society Scam
IT Services has been notified that Armstrong students have received email messages with the subject "Tyler Schulte - Honor Society Acceptance Deadline" from HonorSociety.org. This message was not sent on behalf of Armstrong Atlantic State University. Please disregard this notification if you have received it.
Active Directory Computer Labs Migrated
IT Services announces the following computer labs migrated to Active Directory:
- Armstrong Center 112
- Hawes 213
You must use your Active Directory username and password to access the computers. Please click here for additional details.
IT Services has scheduled maintenance from 7:00 AM to 10:00 AM on Sunday, July 21st. Internet, Avaya phone system, and general network connectivity will experience sporadic outages during the maintenance period. If you have any questions, contact the IT Services Helpdesk, via email at email@example.com or call (912) 344-2518.
6/28/13 - 7/1/13
IT Services has scheduled maintenance from Friday 06/28/2013 4:30 pm through Monday 07/01/2013 6:00 am. Banner, SHIP and Port Apps Reports will be unavailable during the maintenance period. Port of Armstrong, email, Desire2Learn and iTunes U will be available however grades, class schedule, etc will not be available. If you have questions, contact the IT Services Helpdesk, via email at firstname.lastname@example.org or call 344-2518.
Message Voicemail Indicator Issue Resolved
IT Services would like to inform campus that the message voicemail indicator issues have been resolved. We would also like to thank you for your patience.
If you have any questions, please contact the Helpdesk at (912) 344-2518 or by email at email@example.com
5/25/13 - 5/26/13
IT Services has scheduled maintenance for SHIP and Banner. SHIP and Banner will be unavailable Saturday, May 25 from 11:30 p.m. to Sunday, May 26 at 8 p.m. Banner, SHIP, Port Apps Reports, iTunes U and some tools within Port will be unavailable during the maintenance period.
Message Voicemail Indicator Issue
IT Services has received reports about message voicemail indicators not illuminating when there are unread voicemail messages. We are working on determining the exact cause of this issue and we will notify campus as soon as this issue is resolved. This may take several days to resolve and we would like to thank you for your patience. Please note that you can always check your voicemail by going to http://aasu-voip.armstrong.edu/ or dialing 912-344-2501 and hit # after the prompt.
If you have any questions, please contact the Helpdesk at (912) 344-2518 or by email at firstname.lastname@example.org
On Sunday, May 19th IT Services will be performing significant maintenance on our Avaya phone system. As a result, please be aware that our phone server and access to voice-mail will be temporarily unavailable from the hours of 6:00 AM – 2:00 PM. Thank you for your cooperation.
5/17/13 - 5/19/13
Peoplesoft Financials server maintenace and update is being performed by USG System. Peoplesoft Travel & Expenses and Peoplesoft Procurement will be unavailable beginning Friday, May 17 from 11 p.m. to Sunday, May 19 at 7 a.m. for this upgrade to be completed.
The web server, jib, will be retiring at the end of Spring 2013 semester. After May 17th, 2013, jib will no longer be accessible. IT Services recommends that you download your content stored on jib to your personal computer prior to May 17, 2013. IT Services will maintain a backup of jib through December, 2013. Students may be able to obtain content stored on this backup through a special request.
If you have any additional questions, please contact email@example.com.
3/23/13 - 3/24/13
IT Services has scheduled maintenance for SHIP and Banner. SHIP and Banner will be unavailable Saturday, March 23 from 11:30 p.m. to Sunday, March 24 at 6 p.m. Banner, SHIP, Pirates' Cove Reports and iTunes U will be unavailable during the maintenance period.
IT Services has scheduled maintenance for TechCenter - Helpdesk Ticketing System. Techcenter will be unavailable Sunday, March 24 10 am - 12 p.m. during the maintenance period.
3/10/13 - 3/17/13
IT Services will be performing a significant upgrade to the campus wireless systems over Spring Break, from March 10th until March 17th. The wireless upgrade will include many exciting changes, including: outdoor coverage in key areas, wireless coverage in numerous athletics areas on campus, and installation of over 350 connection points which will increase bandwidth and enable better connectivity.
Please note that there will be outages that will include all faculty/staff, student and guest access to wireless connections during this upgrade period. Hardwired connections will remain active, with no outages or disruption. If you are on campus and rely solely on wireless, please stop by the IT Services Helpdesk and we will provide you with an ethernet cord so you can connect to our hardwired network. IT Services thanks the Armstrong community for its continued support of our services and we look forward to providing the best user experience possible.
If you have any questions, please contact our Helpdesk at 912-344-2518 or firstname.lastname@example.org
IT Services Helpdesk Spring Break Schedule
- 3/9/13 - Closed
- 3/11/13 - 3/15/13 - 8:30 a.m. to 5 p.m.
- 3/16/13 - Closed
- Resume Normal hours on 3/18/13
Remember…Daylight Savings Time begins at 2am on Sunday, March 10, 2013.
Expression Engine is scheduled to be upgraded on Sunday, March 10, 2013 beginning at 9 am until Sunday March 10 at 5 pm. Expression Engine web editor at http://www.armstrong.edu/smgr will be unavailable for several hours during the upgrade process. During the maintenance window, you will be unable to edit web content.
IT Services announces Campus Wireless Upgrade over Spring Break
In continuing efforts to enhance opportunities for academic and professional success at Armstrong, ITS is performing a significant upgrade to the campus wireless systems over Spring Break, from March 10th until March 17th. The wireless upgrade will include many exciting changes, including:
- Outdoor coverage in key areas-- We are excited to be implementing coverage in areas where users congregate outside of buildings, and especially along many walkways and outdoor seating areas.
- The installation of over 350 connection points (AP's) across the campus--The campus community can expect a greater number of devices able to access the network and Internet from areas previously experiencing reduced coverage.
- The addition of wireless in numerous athletics areas on campus--Users can expect to enjoy Internet access in sports areas, such has the Basketball arena, Tennis bleachers, and Baseball fields.
- Greater density of AP's--This will allow for increased bandwidth to be shared among all wireless users.
These upgrades will also serve as the first steps in allowing us to enhance our user experience, including:
- A reduction in the number of wireless networks from which users must currently select.
- Simplification of the campus wireless network log in process.
- Providing increased support for newer devices, including Windows 8 devices.
During Spring Break week, there will be minimal access available to the campus wirelessnetwork, especially during the first few days of the upgrade. The outages will include all faculty/staff, student, and guest access to wireless connections. However, all hardwired connections will remain active, with no outages or disruption in services during this initiative. ITS thanks the Armstrong community for its continued support of our services and we look forward to providing the best user experience possible.
IT Services has scheduled maintenance for the following services beginning at noon on February 1st. These services are campus license-server based applications:
|Altera Quartus||Kurzweil||Rosetta Stone|
|Autodesk Inventor||Maple 13||Solidworks|
|JAWS||Palisade Decision Tools|
Clients installed on your office computer for these services will need to be updated.
To avoid interruption in accessing these services, contact the IT Services Helpdesk to schedule an appointment for your client update.
Port of Armstrong will be down on Sunday, January 27 at approximately 9am for patching and routing maintenance. Services are expected to be resumed by 11am.
IT Services has scheduled maintenance for Cove, Student email, and other web based services beginning on Friday, January 11, 5:00 p.m. until Monday, January 14 8:00 a.m. During this time - frame web based applications may experience intermittent access while these services are incorporated into Armstrong's new portal - Port of Armstrong. IT Services is excited to announce the new Port of Armstrong will launch on January 14, 2013 at 8:00 am. For more information about Port of Armstrong, please consult our Port of Armstrong FAQ and Port of Armstrong Promo.
Prior to 2013
Postini Message Center:
This is a service to manage daily Quarantine Summary Postini Message Center that allows the following:
- Review a list of recently quarantined or potentially virus-infected email, rather than wait until the nightly emailed reports.
- Adjust filter sensitivities to determine how aggressively to filter your email for junk email.
- Maintain allowed and blocked sender lists for individual senders, domains, and mailing lists.
To set your permanent password for Postini please go to: https://login.postini.com/.
Mac users please be advised
If you have "Open Safe files after downloading" enabled in Safari, downloading this file will auto-install this code.
If you clicked on it and put in you administrative password, change your administrative password immediately. If you entered any credit card info, please contact your financial institution as this malware takes your info and allows it to be used for identity theft and/or illegal financial transactions. With the current version of MacDefender, when it installs, it shows up under the installed applications list. It will uninstall from the application list. We are also suggesting that OSX users disable "Open safe files after downloading", and also invest in a reasonable anti-malware suite.You may also want to call Mac support but the support reps have been instructed not to help with the malware removal. This has not stopped some of them from helping customers, but if you can't find one that will help you, you can click on the following link to help clean your laptop of the malware: http://www.freemacsoft.net/AppCleaner/.
As with all OS platforms, downloading any code from the internet that suggests anything like "click here and we'll check you for malware" or "you have a virus, click here to clean your machine" or "click here to tune your computer to run faster" is a bad idea. Almost without exception, these sites are enticing you to help install malware on your computer, not protect it.
Email Scam Alert:
"Online marketing firm Epsilon (http://www.epsilon.com) announced over the weekend that its database was breached by hackers last week, potentially affecting millions of banking and retail customers." Please be sure to not respond to email messages requesting personal and confidential information through the web. When accessing your bank information please be sure it has https at the beginning of the web address. The following articles provides more detailed information:
Virus Alert: United Parcel Service notification malware attack using images
Please view the following link for more detailed information: http://nakedsecurity.sophos.com/2011/02/04/outbreak-united-parcel-service-notification-malware-attack-spammed-out/
IT Services is blocking this malware through our mail scanners. Please routinely verify that your computer is downloading the latest virus information (DAT) files for McAfee. To verify that the agent is working properly, right click on the icon in the status bar and select McAfee Agent and then select Status Monitor. The Agent Status bar at the top should be green and state " Agent service is now running ".
Please also be sure you are protecting your home computers from infection by not opening the attachments and having virus protection installed on your home computers.
Spam email messages
AASU users have received SPAM Email message asking users to re-validate your email box by clicking a link. This is a spam message and not sent from IT Services. Please do not click on the link included in the messages. Example of the message is below.
Your mailbox has exceeded the limit of 20 GB, which is as set by your manager, you are currently at 20.9GB, you will not be able to create new e-mail to send or receive again until you validate your mailbox.To re-validate your mailbox, you can click here
Webmail Technical Support
Please read the messages carefully and do not assume the message is legitimate. Email notifications sent from the IT Services will contain the following message at the bottom:
IT Services will NEVER request passwords or other personal information via email. Messages requesting such information are fraudulent and should be deleted.
Please do not respond to any email requests for your AASU username and/or password. No one on official University business should ever ask you to disclose your AASU password. Please delete these types of messages and never respond to them.