Information Technology Services
IT Services Announcements Archive
Intermittent Services issues with Wireless - IT Services experienced hardware issues last night which resulted in intermittent wifi issues for campus. We have been working with the vendor to resolve the issues and service are stable at this time. We are continuing to monitoring the wireless services and will provide more information as it becomes available
To report any related problems, please contact IT Services Helpdesk (912) 344-2518 or at firstname.lastname@example.org
Resolved - Banner NRPT Reporting - IT Services has experienced issues with the NRPT reporting service. We have been working with USG to identify procedures in line with nightly backup and job tasks which have been contributing to this issue. IT Services has identified this as a high priority issue and are working diligently with USG to get a timely resolution.
Impact to users during service interruption: Until this issue is resolved any reporting requiring NRPT will not be available.
Postponed - System Equipment Maintenance - IT Services will be working with a vendor on Thursday, July 2 beginning at 4 pm to replace backup power equipment. We are not anticipating any outage to occur during the maintenance window. However, we may experience a brief phone and internet interruption of service during this maintenance window.
Banner System downtime for End of Fiscal Year Processing 6/30/15 from 4:30 PM until morning of 7/1/15. Banner, SHIP and Port Apps Reports will be unavailable. Port of Armstrong, email, eClassroom(D2L) and iTunesU will be available however grades, class schedule, etc will not be available.
TechCenter Upgrade - IT Services will be upgrading TechCenter, IT Services web-based tracking service for Faculty, Staff, and Students to enter requests and view current status requests. This upgrade will allow users to access the web based application with updated browsers. TechCenter will be unavailable beginning at 4 pm to complete the upgrade. Calls and emails to the helpdesk will continue to be tracked during the upgrade. Once the TechCenter upgrade is complete a notification will be sent to campus along with information on submitting a new request.
Subject: Spam email messages
Status: IT Services has received several reports of suspicious email messages being delivered. Please be aware there are no bulk email messages that have been sent from IT Services Helpdesk at Armstrong.
Actions: If you receive a suspicious email message, please do not click on the link and delete the email message immediately to prevent the possibility of installing a virus on your computer.
Additional tips on preventing viruses for your computer can be found at http://www.armstrong.edu/Departments/cis/cis_desktop_virus_prevention.
Please contact the IT Services Helpdesk at 912-344-2518 for additional assistance.
4/11/15 - 4/12/15
Port of Armstrong upgrade - In order to support changes being made by Google, IT Services will be upgrading Port (port.armstrong.edu) to proactively avoid unexpected service interruptions with Google.
Impact to users during service interruption:
- Port of Armstrong will be unavailable
- Student Gmail will only be available through mobile devices. Mobile device setup instructions are available, here
- D2L will remain available
The D2L Banner Integration is now working in our production environment. Beginning Summer 2015, students will no longer have to wait 1 to 2 business days before having access to online course content. Official changes of enrollment in courses must be completed in Banner/SHIP. IT Services, USG, D2L, and Ellucian have partnered together to reduce the time it takes for Armstrong students to gain access to courses within the Armstrong eClassroom.
Faculty members now have access to Summer and Fall 2015 courses in Armstrong eClassroom if they are listed as the instructor in Banner/SHIP. Students that are currently enrolled through Banner/SHIP will be added to the D2L classlist but will not have access until the first day of the semester. Faculty may now begin preparing for the future semesters and copying content to the new course areas.
- Courses that are crosslisted in Banner are not automatically crosslisted in Armstrong eClassroom, but if you would like to have them combined please complete this form. Courses MUST be crosslisted before placing any content into the course area.
- Users can filter by Semester in the My Courses widget.
- Semester information will no longer display in the course title in the top right hand corner.
IT Services decommissioned Novell campus resources yesterday in efforts to bring us closer to Single Sign-on. This action was expected to be seamless to campus; however there have been a few users who experienced Port login issues. User should be aware that they must use their Active Directory credentials (Port ID) to access campus services and resources.
If you are experiencing issues resetting your password or accessing Armstrong resources, please visit the password-reset link located on the Port.armstrong.edu login page. The Password Reset feature will sync your passwords for Port, Gmail, WiFi, Library resources and campus computer resources.
Armstrong guests now have the ability to create a temporary Wi-Fi guest account to use when visiting our campus. The self-service guest account will expire after 12 hours. Guests are able to request for new credentials at any time if they are lost or about to expire.
Users must either provide a cell phone number and the associated carrier or provide a name, e-mail address, and company name to receive Armstrong Guest Wi-Fi Account credentials. Please view the Wi-Fi Self Service Instructions for additional set up assistance.
Armstrong guests needing guest Wi-Fi credentials for an extended period of time should make the request through the Helpdesk at least two business days prior to when needed. The name of an Armstrong sponsor and a usage description for the account will be required.
D2L Banner Integration coming soon. IT Services, USG, D2L, and Ellucian have been working together to reduce the time it takes for Armstrong students to gain access to courses in Armstrong eClassroom. Over the next month we will be preparing for D2L Banner Integration in our production environments for the Summer 2015 and Fall 2015 classes.
On March 23rd, faculty will have access to Summer and Fall 2015 courses in Armstrong eClassroom using the Integration process. Faculty must be assigned as the course instructor in Banner to have access to the course within Armstrong eClassroom to begin development of the course content.
Students that are enrolled in courses in Banner at that time will also be enrolled in the courses. Students will not have access to the courses until the beginning of the semester even though they show up in the class list. Students will gain access to courses based on the start dates listed in Banner.
- Summer - Session 10 & 11 – June 8, 2015
- Summer - Session 12 – July 6, 2015
- Fall – Session 1 & 2 – August 17, 2015
- Fall – Session 3 – October 12, 2015
As students are registered in courses through the Banner system, they will be enrolled in the courses in Armstrong eClassroom within minutes. Beginning Summer 2015, students will no longer need to wait 1 to 2 business days before having access to the courses throughout the drop add period. Official changes of enrollment in courses must be completed in the Banner system prior to it reflecting in Armstrong eClassroom.
Courses that are cross listed in Banner will also be cross listed in D2L. Any special requests should be submitted through the following online forms:
IT Services looks forward to having this integration in place to provide quicker course access for our students. We will keep you informed as we complete this process.
10/27/14 - 10/28/14
USG Peachnet/Internet Services Maintenance 10/27 11 pm to 10/28 8 am - USG Peachnet Services will be performing optical upgrades that will impact Armstrong’s internet traffic. This will cause intermittent internet outages during the maintenance period. During the maintenance period access to web services including Armstrong website, Port of Armstrong, SHIP, D2L and student email will be impacted from both on and off campus.
IT Services restored Voicemail system services on 10/13/14 approximately 10:50 a.m.
IT Services resolved an issue with the the attendant Voicemail Messaging system error on the morning of 10/6/14. For a brief period the normal attendant recording received when retrieving voicemail messages had been overwritten. IT Services resolved the issue and made an adjustment to avoid this in the future.
9/26/14 - 9/27/14
VOIP/Telephone System Upgrade - Friday, September 26, 2014 at 6 pm through Saturday, September 27, 2014 at 6 pm
Beginning on Friday, September 26 at 6:00 pm, all telephones communications will be terminated to support phase 1 (of 3) of the system-wide upgrade. Services will be restored by Saturday, September 27 at 6:00pm. During this outage, there will be no VOICE/telephone service in any capacity for campus; with the exception of University Police whose service will remain uninterrupted and function as normal.
For additional information pertaining to VOIP services and all three phases of the upgrade, please visit: http://www.armstrong.edu/Departments/cis/cis_phones_faqs
Port of Armstrong access was uanaviailable for about an hour and half. IT Services resolved the issue and continued monitoring the hardware equipment.
USG Peachnet/Internet Services Maintenance 9/23 11 pm to 9/24 7 am - USG Peachnet Services will be performing optical upgrades that will impact Armstrong’s internet traffic. This will cause intermittent internet outages during the maintenance period. During the maintenance period access to web services including Armstrong website, Port of Armstrong, SHIP, D2L and student email will be impacted from both on and off campus.
Armstrong BLAST system test performed on 8/26/14 for all Armstrong Students, Faculty and Staff:
Hopefully you received an Armstrong BLAST system test message yesterday via text, phone and/or email. Armstrong's BLAST system is designed to notify the Armstrong community in the event of an emergency and other notices that require your immediate attention.
Why sign up? BLAST handles communication with the Armstrong campus in emergencies, like extreme weather, power failures, by pushing out critical information, keeping them safe and informed.
If you did not receive a test message yesterday, please sign up for BLAST messages by logging into your PORT account. Click on the link to update your information located inside the Portlet named, “Update BLAST Information.” Fill in the appropriate fields, then Click Submit Changes. If you have any questions, please contact IT Services at 912-344-2518.
Armstrong Wireless - Welcome back Armstrong Faculty! During the summer break IT Services has introduced a new wireless network named "Armstrong". This service requires your Active Directory credentials.
The new wireless network provides a better experience for our students, faculty, and staff to maintain continuous WiFi access through one WiFi network. The “Armstrong” wireless network only requires a one-time setup on each device. Once you complete the initial setup, you will not need to login again unless you change your password.
Use the Wireless FAQ to find the information to connect your mobile devices and laptop. The "Armstrong" wireless network will require users to login with their Active Directory credentials. If you have forgotten your Active Directory password, please follow this link to reset.
7/29/14 - 7/30/14
Peachnet Maintenance 7/29 11 pm - 7/30 5 am - USG Peachnet Services will be performing system upgrades to replace the PeachNet router at Armstrong. This will cause a service outage for Armstrong State as well as Savannah State and sites that are dependent on them.
As a result internet traffic to and from campus will be unavailable. The Armstrong Wifi will be available and campus dorm connectivity will remain active to access off campus resources
Faculty_WLAN and Compass WiFi Network Retiring on 7/13/2014 - The new wireless network provides a better experience for you by maintaining a continuous WiFi connection throughout campus. Printing services to departmental networked printers have been enabled on the Armstrong WiFi !
6/27/14 - 6/28/14
Upcoming Desire2Learn Maintenance: Extended downtime for Desire2Learn is scheduled for Friday, June 27 beginning at 10 p.m. through Saturday, June 28 at 10 a.m. to accommodate growth in Desire2Learn into the coming future.
6/17/14 - 6/18/14
IT Services worked with Google for a resolution on login issues with Students accessing email through Port of Armstrong. Google resolved the issue and has deemed services as being stable.
Compass and Faculty_WLAN WiFi Network Retires on June 13, 2014!
Status: The new wireless network named "Armstrong" is available for all faculty, staff, and students!
The new wireless network provides a better experience for our students to maintain continuous WiFi access. Introducing this new service brings us closer to having single sign-on ability for technology resources on campus. The “Armstrong” wireless network only requires a one-time setup on each device. Once you complete the initial setup, you will not need to login again unless you change your password.
Actions: Confirm you have access to the “Armstrong” Wireless network today before the service becomes unavailable. Use the Wireless FAQ to find the information to connect your mobile devices and laptop.
NOTE: The "Armstrong" wireless network will require users to login with their Active Directory credentials. If you have forgotten your Active Directory password, please follow this link to reset.
For additional assistance please contact IT Services Helpdesk at email@example.com or 344-2518.
IT Services Helpdesk Summer Hours
Monday through Thursday - 8 am - 6 pm
Friday - 8 am - 5 pm
Google Groups will replace the mailman mailing list on February 18, 2014
Google provides distribution list capability through Google Groups. Google Groups for Business will replace our current Mailman mailing list on February 18, 2014. IT Services is creating the Google Groups to replace the current mailman mailing list accounts and will be in contact with those mailing list owners to provide training material and assistance.
The employee mailing list email address has been changed to firstname.lastname@example.org. Messages sent to this mailing list are moderated by IT Services and only Armstrong related email messages should be sent to this address.
The student mailing list email address has been changed to email@example.com. Messages sent to this mailing list are moderated by IT Services and only important Armstrong related email messages should be sent to this group address. Biweekly newsletters, What's going on Armstrong and Important Announcements, are the primary electronic way to communicate campus information to students. Representatives from each of the departments should have access to submit an announcement for the student newsletter through Port of Armstrong.
Building A Better U Java Update and Banner INB Java Issues
This announcement is for users who access Banner INB, ADP Approving Managers, and/or users accessing a web-based application that requires previous versions of Java.
Please be advised that updating Java in order to access Building A Better U will cause access issues in applications requiring previous Java versions, such as Banner INB and the Approving Managers module of ADP. If you access either of these applications, please delay accessing Building A Better U for a few days as IT Services works with Human Resources to resolve this issue.
Google Issues Resolved
Earlier this afternoon, Google reported issues with Google services, including Gmail. Google has reported that they have resolved the issue and Google services are back up and running.
For more details surrounding the Google service disruptions, check out the Google Apps Status Dashboard
Gmail Login Update
Google has revised the login page for Gmail resources. Because of this change, employees will now be required to type out their full email address (including "@armstrong.edu") to log into their Armstrong Gmail account. Below is a screen shot of the new landing page.
Please note there are two ways for employees to access their Armstrong Gmail account; go directly to Gmail.com or through the login Armstrong page.
IT Services Advisement: Strong Passwords
In the past few months, there has been a surge of online hacking and phishing schemes. IT Services would like to take a moment to address account security and encourage members of our campus community to ensure they have strong passwords.
Weak passwords are passwords that are easily guessed by unauthorized users. Examples include "1234", "password", "password1234", etc. Also, passwords that match the mailbox username are weak. A weak password may enable unauthorized access to email messages or it may enable an unauthorized user to send spam from the compromised account.
Strong passwords are case-sensitive and contain at least eight (8) characters including letters, numbers and symbols. Change your passwords regularly. Store your passwords in a secure location and do not share them with others.
IT Services response to compromised Armstrong accounts. If suspicious account activity is brought to IT Services' attention, we will investigate the account, determine if any actions are necessary, and work with the user to reconcile the account. If you believe one of your Armstrong accounts has been compromised, please contact the IT Services Helpdesk at(912) 344-2518 or firstname.lastname@example.org
Please use this opportunity to review your accounts and ensure that you have strong passwords. For more information and resources about IT Security, please visit our IT Services Security Resources Page
Internet Connectivity Update
Internet connectivity on-campus was down for about thirty minutes this morning due to an off campus fiber cut that affected our PeachNet fiber. On-campus and off-campus services have been restored.
Upcoming Scheduled Maintenance: Banner, SHIP and Port Apps Reports
IT Services has scheduled maintenance from Saturday 11/30/2013 11:59 pm - Sunday 12/1/2013 6:00 pm. Banner, SHIP and Port Apps Reports will be unavailable during the maintenance period.
Port of Armstrong, email, Desire2Learn and iTunes U will be available however grades, class schedule, etc will not be available.
Boarder Router Change
IT Services will be upgrading our networking software for one of our routers from 8:00 am to 8:30 am on December 1. This upgrade will increase the functionality and stability of our primary campus boarder router. There will be a ten minute outage that will affect Internet connectivity for all on-campus users. "Armstrong.edu” as well as other off-campus accessible sites will be unavailable for the 10 minute period.
Upcoming Campus Building Migration Schedule
10/22, 10/24, 10/25, 10/29, 11/17, 11/24, Christmas Break
To continue our efforts to migrate all our campus networks to the Juniper infrastructure, IT Services has scheduled migrations from on October 22, 24, 25, 29, November 17, 24 and during Christmas Break. Below is a breakdown of the dates and buildings scheduled for the migration:
October 22nd 6:30 am - 7:30 am: Science Hall/Computer Science, Gamble Hall, Jenkins Hall, Lane Library
October 24th 6:30 am - 7:30 am: Learning Commons, Student Union/MCC, Hawes Hall, Solms Hall
October 25th 6:30 am - 7:30 am: University Hall, Compass Point/Windward Commons staff, Plant Ops, Georgia Public Broadcasting (GPB)
October 29th 6:30 am - 7:30 am: ARC, Student Recreation, Annex #2, Sports Center, Campus Police
November 17th 8:00 am - 9:00 am: Burnett Hall, Victor Hall, Armstrong Center (including Military Science)
November 24th 7:30 am - 8:30 am: The student lab network. This migration will happen well before finals, and before grades are due.
Christmas Break: Siemens, Blackboard card reader, Surveillance Camera
There will be a brief phone networking and general networking outage during the migration period. IT Services will continue to send updates to campus in regards to this migration plan.
Boarder Router Change
IT Services will be upgrading our networking software for one of our routers from 6:30 am to 7:00 am on November 24. This upgrade will increase the functionality and stability of our primary campus boarder router. There will be a ten minute outage that will affect Internet connectivity for all on-campus users. "Armstrong.edu” as well as other off-campus accessible sites will be unavailable for the 10 minute period.
IT Services would like to inform campus about a serious new ransomware, CryptoLocker. Please read the message below and make sure you have updated your Antivirus system, do not open links or files you are unsure of, and we recommend keeping a back up of your important data. CryptoLocker is especially dangerous because of its infection rate and the fact that this virus is mutating with new code regularly.
Issue/Concern: CryptoLocker is a ransomware program that was released in the beginning of September 2013 that targets all versions of Windows including Windows XP, Windows Vista, Windows 7, and Windows 8. CrypoLocker is a virus that is delivered as a fake email designed to mimic the look of a legitimate business or a fake FedEx or UPS tracking notice. By opening the malicious link or downloading the zip file inside of the email, CryptoLocker ransomware is installed on the user's computer. The ransomware will encrypt certain files and then display a CyptoLocker payment program that prompts the user to pay a ransom within a specified time in order to decrypt the files or the user will lose access to them.
-Do NOT open any links or email attachments that you are unsure of and are not expecting from your known contacts.
-If you are on an Armstrong computer, Armstrong's McAfee Antivirus system is setup in such a way that your DAT files are being updated as soon as the central system received updates from McAfee. Laptop users who have not connected to the Armstrong network to allow these updates to happen will receive their updates directly from the McAfee website (this is predefined in your campus configuration). IT Services recommends backing up your data regularly with Atempo LiveBackup or an external hard drive.
-If you are using your personal computer, please review your personal Anti-virus software and make sure the software is updated to the most current version. IT Services recommends backing up your data regularly on an external hard drive.
If your computer becomes infected: The US Computer Emergency Readiness Team and Department of Homeland Security encourages victims to report the incident to the FBI at the Internet Crime Complaint Center (IC3). Also, you should contact the IT Services Helpdesk as soon as possible at(912) 344-2518 or email@example.com
11/13/13 - 11/15/13
Student Gmail Account Issues and Resolution
Message from 11/15/13: Student Gmail Account service is back up and functioning. If you have any issues, please contact the Helpdesk at (912) 344-2518.
Message from 11/14/13: Google is now reporting issues with Gmail. Please refer to the Google Status Dashboard as more details are made available. IT Services received reports in the past two days from students experiencing issues with their Student Gmail Accounts.IT Services has been working diligently with Google to restore access through Port. IT Services placed a link inside of the Student Happenings section of Port yesterday morning. This link has worked for some students who were experiences issues with their Gmail accounts. If the link did not work, IT Services recommends using the reset password function going INSIDE of Port and retyping your CURRENT password. If that does not work, then please contact the Helpdesk so they can create a ticket for you.
Message from 11/13/13: Google Mail is experiencing issues. In efforts to provide access for our students to their email accounts, IT Services have provided a temporary link inside of the Student Happenings section of Port. You will click the link and need to enter in your gmail username and password. When Google has restored our normal student Gmail functionality we will inform campus and revert back to the original link.
Level 3 Upcoming Scheduled Maintenance
Level 3, Armstrong's internet service provider, will implement scheduled maintenance to upgrade equipment on student networks including wired networks in student dorms and the COMPASS wireless network on Wednesday, November 6, 2013. There will be two five-minute outages within the 12:00 am - 6:00 am maintenance window.
COMPASS Network Issues and Resolution
Resolution Message: IT Services has resolved the issues that were affecting our COMPASS Network. Services are now stable. If you continue to experience any issues, please contact the Helpdesk by phone 912.344.2518 or by email firstname.lastname@example.org
Announcement Message: IT Services has received reports from users on campus experiencing issues with our COMPASS Network. We are investigating the problem and will update campus as soon as we have more information.
10/5/13 - 10/9/13
IT Services has scheduled maintenance on the Fine Arts Hall and Ashmore Hall voice and data networks for Saturday, October 5th, from 7:00 AM - 8:00 AM. IT Services will be migrating these networks to further our campus networking upgrade to Juniper networks. End-users in the Fine Arts Hall and Ashmore Hall buildings will experience a brief network outage during the maintenance period.
Classroom migration Active Directory
Technology Classrooms will be converted to Active Directory during the Fall Break. Beginning, Wednesday, October 9th faculty members must use their AD credentials to log into the instructor workstations.
- If you have not already done so, please set your AD Password using the following link: AD Account Activation
9/7/13 - 9/8/13
IT Services has scheduled maintenance from Saturday 09/07/2013 11:59 pm - Sunday 09/08/2013 1:00 pm . Banner, SHIP and Port Apps Reports will be unavailable during the maintenance period. Port of Armstrong, email, Desire2Learn and iTunes U will be available however grades, class schedule, etc will not be available. If you have questions, contact the IT Services Helpdesk, via email at email@example.com or call 344-2518.
9/6/13 - 9/7/13
Extended downtime for Desire2Learn is scheduled for Friday, September 6 beginning at 10 p.m. through Saturday, September 7 at 12:00 p.m. for a power breaker replacement in USG/ITS building located in Athens, GA.
IT Services has scheduled an upgrade to our Pharos Print system on Friday, September 6, from 12:00 PM - 5:00 PM. Pharos Printing in campus computer labs will be unavailable during the upgrade period. This upgrade will provide print management capabilities for Windows 7 and 64 bit OS computers. If you have questions, contact the IT Services Helpdesk, via email at firstname.lastname@example.org or call 344-2518.
8/24/13 - 8/25/13
IT Services has scheduled maintenance from Saturday 08/24/2013 11:59 pm - Sunday 8/25/2013 6:00 pm. Banner, SHIP and Port Apps Reports will be unavailable during the maintenance period. Port of Armstrong, email, Desire2Learn and iTunes U will be available however grades, class schedule, etc will not be available. If you have questions, contact the IT Services Helpdesk, via email at email@example.com or call 344-2518.
On Thursday, August 22, Desire2Learn experienced login issues and sluggishness between 12:16p and 12:21p. USG notified us that this was not related to the issue that occurred on the morning of Tuesday, August 20. The event was caused by a previously identified issue with the way the D2L application handles deployment and administration of a shared data cache service, that was identified in February when USG/ITS engaged D2L.
- A fix for this issue had already been scheduled for a future service pack, but our production impact has led D2L's development team to re-prioritize/escalate and we should have timelines for a hotfix by early next week
- In absence of an impending hotfix by D2L, USG/ITS had already begun mitigating potential impact by procuring additional CPU and Memory resources.
- We continue to work with D2L to further refine and predict our capacity needs
The USG status page has the detailed information that is provided to the Administrators on status.usg.edu (official source).
Upcoming Desire2Learn Maintenance: Extended downtime for Desire2Learn is scheduled for Friday, September 6 beginning at 10 p.m. through Saturday, September 7 at 12:00 p.m. for a power breaker replacement in USG/ITS building.
Collaborate – New Launcher Released for Macs - Blackboard Collaborate has released a new Blackboard Collaborate™ Launcher (everyone except those using OS X 10.8.4 or later will still continue to login the same way they always have). Collaborate users will automatically download a new set of encrypted jar files the first time they join a Blackboard Collaborate web conferencing session. This link provides a FAQ of General Questions about the Launcher.
IT Services and vendors worked together to resolve the wireless issues on our campus. At this time, we believe all wireless networking issues are resolved.
If you are using COMPASS (primarily students) and you have your username and password automatically saved, you will need to reenter your Port username and password to access the network.
Thank you for your patience and support. If you experience any issues, please contact the IT Services Helpdesk at firstname.lastname@example.org.
- Aug 15 - Campus Wireless and network issues resolved.
- Aug 14 - Removal of Palo Alto - new firewall equipment removed
- Aug 13 - Network change attempted at 5 - 6 pm and IT Services had halted the change since moving the Compass Network did not resolve the issue
- Aug 12 - Network still experiencing DHCP requests not making it to the wireless network
- Aug 11 - Replacement of faulty supervisor card
- Aug 9 - Manual recreations of helper addresses on each subnet/network have been required to restore DHCP services
- Aug 5 - Networking issues reported and reported as resolved due to the Core router change that occurred.
Aug 4 - Data Center migration - replacement of the Cisco 6509E data center core router and the Cisco ASA perimeter firewall, networking will make the following changes:
- Layer3 data center vlans will be migrated from Cisco 6509E DC core to Juniper 8200 DC core
- Layer1/2 Top-of-Rack adjacencies will be moved from Cisco 6509E DC to Juniper 8200 DC
On-Campus Phone Issues
IT Services has received reports about intermittent dropped calls with on-campus phones. AT&T is aware of the issue and is working to resolve this as quickly as possible. We will notify campus as soon as we receive any additional information.
IT Services has scheduled network maintenance on Sunday, August 4th from 6:30 AM to 11:00 AM. Internet, Avaya phone system, general network connectivity, and off-campus access will experience sporadic outages during the maintenance period. If you have any questions, contact the IT Services Helpdesk, via email at email@example.com or call (912) 344-2518.
Honor Society Scam
IT Services has been notified that Armstrong students have received email messages with the subject "Tyler Schulte - Honor Society Acceptance Deadline" from HonorSociety.org. This message was not sent on behalf of Armstrong Atlantic State University. Please disregard this notification if you have received it.
Active Directory Computer Labs Migrated
IT Services announces the following computer labs migrated to Active Directory:
- Armstrong Center 112
- Hawes 213
You must use your Active Directory username and password to access the computers. Please click here for additional details.
IT Services has scheduled maintenance from 7:00 AM to 10:00 AM on Sunday, July 21st. Internet, Avaya phone system, and general network connectivity will experience sporadic outages during the maintenance period. If you have any questions, contact the IT Services Helpdesk, via email at firstname.lastname@example.org or call (912) 344-2518.
6/28/13 - 7/1/13
IT Services has scheduled maintenance from Friday 06/28/2013 4:30 pm through Monday 07/01/2013 6:00 am. Banner, SHIP and Port Apps Reports will be unavailable during the maintenance period. Port of Armstrong, email, Desire2Learn and iTunes U will be available however grades, class schedule, etc will not be available. If you have questions, contact the IT Services Helpdesk, via email at email@example.com or call 344-2518.
Message Voicemail Indicator Issue Resolved
IT Services would like to inform campus that the message voicemail indicator issues have been resolved. We would also like to thank you for your patience.
If you have any questions, please contact the Helpdesk at (912) 344-2518 or by email at firstname.lastname@example.org
5/25/13 - 5/26/13
IT Services has scheduled maintenance for SHIP and Banner. SHIP and Banner will be unavailable Saturday, May 25 from 11:30 p.m. to Sunday, May 26 at 8 p.m. Banner, SHIP, Port Apps Reports, iTunes U and some tools within Port will be unavailable during the maintenance period.
Message Voicemail Indicator Issue
IT Services has received reports about message voicemail indicators not illuminating when there are unread voicemail messages. We are working on determining the exact cause of this issue and we will notify campus as soon as this issue is resolved. This may take several days to resolve and we would like to thank you for your patience. Please note that you can always check your voicemail by going to http://aasu-voip.armstrong.edu/ or dialing 912-344-2501 and hit # after the prompt.
If you have any questions, please contact the Helpdesk at (912) 344-2518 or by email at email@example.com
On Sunday, May 19th IT Services will be performing significant maintenance on our Avaya phone system. As a result, please be aware that our phone server and access to voice-mail will be temporarily unavailable from the hours of 6:00 AM – 2:00 PM. Thank you for your cooperation.
5/17/13 - 5/19/13
Peoplesoft Financials server maintenace and update is being performed by USG System. Peoplesoft Travel & Expenses and Peoplesoft Procurement will be unavailable beginning Friday, May 17 from 11 p.m. to Sunday, May 19 at 7 a.m. for this upgrade to be completed.
The web server, jib, will be retiring at the end of Spring 2013 semester. After May 17th, 2013, jib will no longer be accessible. IT Services recommends that you download your content stored on jib to your personal computer prior to May 17, 2013. IT Services will maintain a backup of jib through December, 2013. Students may be able to obtain content stored on this backup through a special request.
If you have any additional questions, please contact firstname.lastname@example.org.
3/23/13 - 3/24/13
IT Services has scheduled maintenance for SHIP and Banner. SHIP and Banner will be unavailable Saturday, March 23 from 11:30 p.m. to Sunday, March 24 at 6 p.m. Banner, SHIP, Pirates' Cove Reports and iTunes U will be unavailable during the maintenance period.
IT Services has scheduled maintenance for TechCenter - Helpdesk Ticketing System. Techcenter will be unavailable Sunday, March 24 10 am - 12 p.m. during the maintenance period.
3/10/13 - 3/17/13
IT Services will be performing a significant upgrade to the campus wireless systems over Spring Break, from March 10th until March 17th. The wireless upgrade will include many exciting changes, including: outdoor coverage in key areas, wireless coverage in numerous athletics areas on campus, and installation of over 350 connection points which will increase bandwidth and enable better connectivity.
Please note that there will be outages that will include all faculty/staff, student and guest access to wireless connections during this upgrade period. Hardwired connections will remain active, with no outages or disruption. If you are on campus and rely solely on wireless, please stop by the IT Services Helpdesk and we will provide you with an ethernet cord so you can connect to our hardwired network. IT Services thanks the Armstrong community for its continued support of our services and we look forward to providing the best user experience possible.
If you have any questions, please contact our Helpdesk at 912-344-2518 or email@example.com
IT Services Helpdesk Spring Break Schedule
- 3/9/13 - Closed
- 3/11/13 - 3/15/13 - 8:30 a.m. to 5 p.m.
- 3/16/13 - Closed
- Resume Normal hours on 3/18/13
Remember…Daylight Savings Time begins at 2am on Sunday, March 10, 2013.
Expression Engine is scheduled to be upgraded on Sunday, March 10, 2013 beginning at 9 am until Sunday March 10 at 5 pm. Expression Engine web editor at http://www.armstrong.edu/smgr will be unavailable for several hours during the upgrade process. During the maintenance window, you will be unable to edit web content.
IT Services announces Campus Wireless Upgrade over Spring Break
In continuing efforts to enhance opportunities for academic and professional success at Armstrong, ITS is performing a significant upgrade to the campus wireless systems over Spring Break, from March 10th until March 17th. The wireless upgrade will include many exciting changes, including:
- Outdoor coverage in key areas-- We are excited to be implementing coverage in areas where users congregate outside of buildings, and especially along many walkways and outdoor seating areas.
- The installation of over 350 connection points (AP's) across the campus--The campus community can expect a greater number of devices able to access the network and Internet from areas previously experiencing reduced coverage.
- The addition of wireless in numerous athletics areas on campus--Users can expect to enjoy Internet access in sports areas, such has the Basketball arena, Tennis bleachers, and Baseball fields.
- Greater density of AP's--This will allow for increased bandwidth to be shared among all wireless users.
These upgrades will also serve as the first steps in allowing us to enhance our user experience, including:
- A reduction in the number of wireless networks from which users must currently select.
- Simplification of the campus wireless network log in process.
- Providing increased support for newer devices, including Windows 8 devices.
During Spring Break week, there will be minimal access available to the campus wirelessnetwork, especially during the first few days of the upgrade. The outages will include all faculty/staff, student, and guest access to wireless connections. However, all hardwired connections will remain active, with no outages or disruption in services during this initiative. ITS thanks the Armstrong community for its continued support of our services and we look forward to providing the best user experience possible.
IT Services has scheduled maintenance for the following services beginning at noon on February 1st. These services are campus license-server based applications:
|Altera Quartus||Kurzweil||Rosetta Stone|
|Autodesk Inventor||Maple 13||Solidworks|
|JAWS||Palisade Decision Tools|
Clients installed on your office computer for these services will need to be updated.
To avoid interruption in accessing these services, contact the IT Services Helpdesk to schedule an appointment for your client update.
Port of Armstrong will be down on Sunday, January 27 at approximately 9am for patching and routing maintenance. Services are expected to be resumed by 11am.
IT Services has scheduled maintenance for Cove, Student email, and other web based services beginning on Friday, January 11, 5:00 p.m. until Monday, January 14 8:00 a.m. During this time - frame web based applications may experience intermittent access while these services are incorporated into Armstrong's new portal - Port of Armstrong. IT Services is excited to announce the new Port of Armstrong will launch on January 14, 2013 at 8:00 am. For more information about Port of Armstrong, please consult our Port of Armstrong FAQ and Port of Armstrong Promo.
Prior to 2013
Postini Message Center:
This is a service to manage daily Quarantine Summary Postini Message Center that allows the following:
- Review a list of recently quarantined or potentially virus-infected email, rather than wait until the nightly emailed reports.
- Adjust filter sensitivities to determine how aggressively to filter your email for junk email.
- Maintain allowed and blocked sender lists for individual senders, domains, and mailing lists.
To set your permanent password for Postini please go to: https://login.postini.com/.
Mac users please be advised
If you have "Open Safe files after downloading" enabled in Safari, downloading this file will auto-install this code.
If you clicked on it and put in you administrative password, change your administrative password immediately. If you entered any credit card info, please contact your financial institution as this malware takes your info and allows it to be used for identity theft and/or illegal financial transactions. With the current version of MacDefender, when it installs, it shows up under the installed applications list. It will uninstall from the application list. We are also suggesting that OSX users disable "Open safe files after downloading", and also invest in a reasonable anti-malware suite.You may also want to call Mac support but the support reps have been instructed not to help with the malware removal. This has not stopped some of them from helping customers, but if you can't find one that will help you, you can click on the following link to help clean your laptop of the malware: http://www.freemacsoft.net/AppCleaner/.
As with all OS platforms, downloading any code from the internet that suggests anything like "click here and we'll check you for malware" or "you have a virus, click here to clean your machine" or "click here to tune your computer to run faster" is a bad idea. Almost without exception, these sites are enticing you to help install malware on your computer, not protect it.
Email Scam Alert:
"Online marketing firm Epsilon (http://www.epsilon.com) announced over the weekend that its database was breached by hackers last week, potentially affecting millions of banking and retail customers." Please be sure to not respond to email messages requesting personal and confidential information through the web. When accessing your bank information please be sure it has https at the beginning of the web address. The following articles provides more detailed information:
Virus Alert: United Parcel Service notification malware attack using images
Please view the following link for more detailed information: http://nakedsecurity.sophos.com/2011/02/04/outbreak-united-parcel-service-notification-malware-attack-spammed-out/
IT Services is blocking this malware through our mail scanners. Please routinely verify that your computer is downloading the latest virus information (DAT) files for McAfee. To verify that the agent is working properly, right click on the icon in the status bar and select McAfee Agent and then select Status Monitor. The Agent Status bar at the top should be green and state " Agent service is now running ".
Please also be sure you are protecting your home computers from infection by not opening the attachments and having virus protection installed on your home computers.
Spam email messages
AASU users have received SPAM Email message asking users to re-validate your email box by clicking a link. This is a spam message and not sent from IT Services. Please do not click on the link included in the messages. Example of the message is below.
Your mailbox has exceeded the limit of 20 GB, which is as set by your manager, you are currently at 20.9GB, you will not be able to create new e-mail to send or receive again until you validate your mailbox.To re-validate your mailbox, you can click here
Webmail Technical Support
Please read the messages carefully and do not assume the message is legitimate. Email notifications sent from the IT Services will contain the following message at the bottom:
IT Services will NEVER request passwords or other personal information via email. Messages requesting such information are fraudulent and should be deleted.
Please do not respond to any email requests for your AASU username and/or password. No one on official University business should ever ask you to disclose your AASU password. Please delete these types of messages and never respond to them.