Information Technology Services
IT Services Announcements
Maintenance Schedule for Enterprise Level Applications
(Armstrong Systems, Armstrong eClassroom, Banner/SHIP, Collaborate, iTunes U, Port, and Turnitin)
Systems are unavailable during Nightly Back up
- SHIP - 12 - 1:30 am and 3 - 3:30 am
- Port of Armstrong - 3 to 3:30 am
- Scheduled System Maintenance occur on Sunday's 6 am to 2 pm and Wednesday's 10 pm to 12 am. During this time frame a service may be interrupted.
Resolved - Intermittent Services issues with Wireless - IT Services experienced hardware issues last night which resulted in intermittent wifi issues for campus. We have been working with the vendor to resolve the issues and service are stable at this time. We are continuing to monitoring the wireless services and will provide more information as it becomes available.
To report any related problems, please contact IT Services Helpdesk (912) 344-2518 or at firstname.lastname@example.org
Resolved - Banner NRPT Reporting - IT Services has experienced issues with the NRPT reporting service. We have been working with USG to identify procedures in line with nightly backup and job tasks which have been contributing to this issue. IT Services has identified this as a high priority issue and are working diligently with USG to get a timely resolution.
Impact to users during service interruption: Until this issue is resolved any reporting requiring NRPT will not be available.
Postponed - System Equipment Maintenance - IT Services will be working with a vendor on Thursday, July 2 beginning at 4 pm to replace backup power equipment. We are not anticipating any outage to occur during the maintenance window. However, we may experience a brief phone and internet interruption of service during this maintenance window.
Banner System downtime for End of Fiscal Year Processing 6/30/15 from 4:30 PM until morning of 7/1/15. Banner, SHIP and Port Apps Reports will be unavailable. Port of Armstrong, email, eClassroom(D2L) and iTunesU will be available however grades, class schedule, etc will not be available.
TechCenter Upgrade - IT Services will be upgrading TechCenter, IT Services web-based tracking service for Faculty, Staff, and Students to enter requests and view current status requests. This upgrade will allow users to access the web based application with updated browsers. TechCenter will be unavailable beginning at 4 pm to complete the upgrade. Calls and emails to the helpdesk will continue to be tracked during the upgrade. Once the TechCenter upgrade is complete a notification will be sent to campus along with information on submitting a new request.
Subject: Spam email messages
Status: IT Services has received several reports of suspicious email messages being delivered. Please be aware there are no bulk email messages that have been sent from IT Services Helpdesk at Armstrong.
Actions: If you receive a suspicious email message, please do not click on the link and delete the email message immediately to prevent the possibility of installing a virus on your computer.
Additional tips on preventing viruses for your computer can be found at http://www.armstrong.edu/Departments/cis/cis_desktop_virus_prevention.
Please contact the IT Services Helpdesk at 912-344-2518 for additional assistance.