IT Services: Service Areas

Desktop Support

Resolves issues affecting computer workstations, peripheral equipment, and network connectivity. Desktop Support is also responsible for the installation of hardware and operating software for all supported systems within the University including lab computers.
 

Enterprise Applications

Supports enterprise level systems used on our campus, including SCT's Banner Student Information System, Port of Armstrong, Google eMail, Peoplesoft, ADP, The Raiser's Edge and Financial Edge from Blackbaud, and Expression Engine, our website content management system.
 

Media Production

Creates interactive media and streaming video content. Duties include, but are not limited to, setting up and directing live video streams, delivering podcasts, directing production assistants, authoring interactive media, and assisting in all aspects of media production.
 

Networking and Telecommunications

Responsibilities include review, analysis, and modification of existing network installations; configuration, deployment, management, and monitoring to support the University data communications network. This includes network switches, wireless, network routers, network firewalls, packet shapers, and additional network-related services. Telecommunications resolves technical service issues to include: VoIP telephone sets; soft telephony; connectivity issues; peripheral equipment; system changes; and the installation, monitoring, reporting, and use of hardware and operating software for all the supported systems.
 

Tech Support

This unit provides support and training for faculty, staff, and students with current and emerging technology requests for the campus via telephone, email, and walk-in services. The Helpdesk area is the first stage of a tiered support system for the University. Requests are resolved in this area or filtered to other areas in the department for support. Online Learning is distributed using Desire2Learn and this unit also provides support and training for faculty and students using this course management system.
 

Purchasing and Planning

Maintains licenses and maintenance agreements for all enterprise-level applications and server equipment. Provides current pricing information available on state contract for future university equipment purchases.
 

System Administration/Data Center Operations

Responsible for all aspects of managing operating systems and major services of the servers including, but not limited to, email services, messenger services, DNS/DHCP, website hosting, and a multitude of Novell and third-party solutions. Systems Administrators evaluate new technologies, design solutions to system requests, and integrate new systems into the existing Armstrong infrastructure. Additionally, they monitor, operate, and troubleshoot computers and network devices in a multi-tiered, distributed environment, as well as identify and correct problems. Other duties include scripting, programming, and project management for systems-related projects. This group also oversees the data centers and is responsible for training data center technicians, and being the consultant for computer problems beyond the knowledge of the IT Services technical support staff.
 

Video Surveillance

Supports video surveillance equipment on campus.
 

IT Security

Information Security is responsible for implementing and maintaining an information security program that protects the University’s systems, services and data.