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Frequently Asked Questions about Payments
I have financial aid but I heard that excess checks don't come out until two weeks after school starts. Do I still have to pay by the payment deadline?
Students whose financial aid is not complete prior to the published fee payment deadline are required to pay their balances. You may not be required to make a payment by the deadline if you have enough anticipated financial aid to pay your bill, and that aid is finalized. It is important to be absolutely sure that is the case, however, and Armstrong has provided tools so that you can do this. There is a service you can get to through the Port of Armstrong called "Touchnet Bill Pay System" which will show you the difference between your total bill and your anticipated aid, including any potential refunds. It is in the Student Services box on the Home tab, right underneath the link for SHIP. Look at your current account activity for the upcoming term to see your charges and estimated financial aid. If your financial aid award will not cover your entire bill, you are responsible to make payment by the published deadlines. Failure to do so on a timely basis may result in having your class schedule dropped.
My financial aid is not finished; I am waiting on the Financial Aid office. Will my classes be dropped?
The financial aid process can be long and cumbersome. We encourage you to keep in constant contact with your financial aid counselor to ensure that you have completed all the required tasks for getting your aid. The sooner you start the process, the better. Students whose financial aid is incomplete will be required to submit payments by the published payment deadlines to ensure their classes are not at risk of being dropped.
Changes to your course schedule will most likely result in additional or reduced charges on your student account. After you have made changes you should refer to your Touchnet account to verify the impact of those changes on your current balance.
No. If you have submitted full payment by the deadline, then your classes will be safe. However, students who write a bad check will have to pay a fine, may not be able to write checks to the university again, and may still have their classes dropped. If you mail a check, it is considered on time if it arrives in the Bursar's Office by the published deadline. If you pay online, your payment must be submitted before the published deadline date and time. The cut-off time for accepting online payments is subject to change, so pay careful attention to the time of day you submit your payment online. The Touchnet Bill Pay System will be shut down just prior to the end of the payment period to allow University officials to process all payments on time.
If I don't pay by the posted deadline (or subsequent drop dates) and I am dropped and I re-register, what happens then?
You must pay your balance immediately upon registration or your classes will be dropped again. Each time you re-register you may find it harder to get the classes you want.
In the past I used money from next semester to pay this semester's bills. Can I do that so I can register now?
No. this practice was bad for students and bad for the university. You need to make sure you have enough money (through available financial aid or personal funds) to pay your balance before school starts.
All balances posted to your student account must be paid in full by the payment deadlines. Failure to do so may result in your courses being dropped. It is best to frequently check your Touchnet account to verify your current balance.
We realize that many of our students are sacrificing to attend college. Be sure to seek out additional scholarships and visit the information pages the Financial Aid office has set up to help you find additional funds to help pay your school bills. The financial aid counselors are available to help you make sure you are getting all the aid you can. In addition, you may want to consider a pre-payment plan through Nelnet.
There is a service you can get to through the Port of Armstrong called "Touchnet Bill Pay System" which will show you the difference between your total bill and your anticipated aid, including any potential refunds. It is in the Student Services box on the Home tab, right underneath the link for SHIP. Look at your current account activity for the upcoming term to see your charges and estimated financial aid. If your financial aid award will not cover your entire bill, you are responsible to make payment by the published deadlines. Failure to do so on a timely basis may result in having your class schedule dropped. You can also get to it by clicking whenever you see a "Pay Online" button on Armstrong's website. Use your student ID number and SHIP PIN to log in.
Students who are dropped after the end or the drop/add period will need to see the Registrar to ask about the possibility of getting classes back. Students will be required to pay in full, including applicable late fees ($108). Students will not be allowed to attend class if they are not registered.
If you are not dropped for non-payment, even though you have not submitted a payment, you are still responsible for your bill. If you do not wish to be enrolled, you must drop your classes by the end of late registration, officially withdraw through the enrollment office, or contact your professors to make sure you are not marked in attendance on the roll during attendance verification at the beginning of the term. Failure to make payment does not consitutes an official withdrawal from school. You are responsible to make sure your class schedule is correct and your bill is paid. See the Registrar or Bursar's Office for help.